PR/159744 | Junior Customer Service Executive - Manufacturing

COMPANY OVERVIEW

A Multinational company based in Petaling Jaya is seeking for a Junior Customer Service executive to join our client dynamic team. This role offers a unique opportunity to work closely with international teams and play a key part in supporting customer service operations. The ideal candidate will be a proactive team player with a commercial mindset, eager to learn and thrive in a fast-paced, multicultural environment.

JOB RESPONSIBILITIES

• Manage and respond to customer inquiries, ensuring timely and effective support.

• Prepare quotations in collaboration with European offices and follow up on purchase orders and logistics coordination.

• Assist in sourcing spare parts, negotiating with suppliers, and preparing cost estimates when required.

• Build and maintain strong relationships with customers and suppliers to ensure smooth communication and service delivery.

• Collaborate closely with the engineering team to enhance overall team performance and project outcomes.

• Provide support to senior team members on various ad-hoc tasks and administrative matters.

JOB REQUIREMENTS

• Minimum Diploma qualification. 

• Prior experience in customer service or sales support roles with a commercial mindset. 

• Proficient in Microsoft Office and computer literate.

• Positive, can-do attitude with a willingness to learn and grow. 

• Strong team player with excellent interpersonal and communication skills. 

• Fluent in written and spoken English; proficiency in additional Asian languages is an advantage. 

• Ability to multitask, prioritize effectively, and remain customer-focused in a fast-paced environment. 

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