PR/096082 | Customer Service Executive

JOB RESPONSIBILITIES

• Provide outstanding, friendly, and reliable service through direct customer engagement.

• Verify export document compliance when processing export work orders.

• Apply for the correct export permits and complete customs processes in a timely manner.

• Answer all incoming calls within three rings without fail.

• Monitor shipment onboard status and promptly inform customers of any irregularities.

• Ensure airfreight rates applied are accurate and up to date.

• Stay informed and updated on new airline or government regulations and requirements.

• Liaise with internal and external stakeholders regarding shipment status and handling.

JOB REQUIREMENTS

• Minimum Diploma qualification.

• At least 5 years of relevant experience in the logistics or freight forwarding industry.

• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, etc.).

• Strong communication and coordination skills.

• Ability to work independently and handle time-sensitive tasks efficiently.

• Knowledge of airfreight operations and export documentation is essential.

Working Location: Singapore

Wong Yi Lei (R23113652) 

JAC Recruitment Pte. Ltd. (90C3026)

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