PR/096099 | IT Application Support

COMPANY OVERVIEW 
Our client is a regional technology firm that specializes in streamlining workplace operations through advanced imaging systems and digital workflow solutions. 

JOB RESPONSIBILITIES 

• Deliver Level 1 support for SAP S/4HANA (SD, FI, MM, CS) and CPQ applications, resolving user issues and managing incidents.

• Collaborate with business teams to gather and document enhancement requirements.

• Execute and validate UAT scenarios to ensure system changes meet business needs.

• Analyse recurring issues to identify process improvements and automation opportunities.

• Maintain documentation, update knowledge base articles, and assist in user training.

• Coordinate with internal teams and external vendors for issue resolution.

• Ensure compliance with IT policies, security standards, and change management protocols.

JOB REQUIREMENTS 

• Diploma or Bachelor's degree in IT or related field.

• 1–3 years of experience in application support within an enterprise environment.

• Strong understanding of SAP S/4HANA modules (SD, FI, MM, and CS); exposure to CPQ or CRM systems is a plus.

• Familiarity with incident tracking tools and change management processes.

• Excellent problem-solving, communication, and stakeholder management skills.

• Ability to work independently and collaboratively in a fast-paced environment.

Working Location: Singapore 

Syahirah Binte Ahmad Ja'afar (R22105331)  
JAC Recruitment Pte. Ltd. (90C3026) 

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