新規登録・ログインをしてスカウトメールや保存した求人を確認しよう
新規登録・ログインをして求人を探そう
求人ID : 1560087 更新日 : 2025年10月01日

Desktop Support Lead

採用企業 Global IT Service Provider
勤務地 東京都 23区
雇用形態 正社員
給与 600万円 ~ 1100万円

募集要項

Location: 100% onsite at client office in Tokyo
Language Requirements:

  • Japanese: Fluent/Advanced (Native level or JLPT N1)
  • English: High Intermediate or above (TOEIC 650+ preferred)

Key Responsibilities

  • Lead and manage a Deskside Support team to ensure timely and effective resolution of technical issues.
  • Mentor team members and foster a culture of service excellence and continuous improvement.
  • Allocate resources efficiently and manage team workload and priorities.
  • Oversee support for end-user computing devices and software (Windows, macOS, mobile devices, printers, MS Office, remote access, video conferencing, VDI).
  • Provide hands-on technical guidance and recommend solutions for complex issues.
  • Support hardware lifecycle activities including provisioning, monitoring, re-imaging, and retirement.
  • Conduct random audits on ticket quality and provide feedback to team members.
  • Ensure adherence to company policies, safety regulations, and cleanliness standards.
  • Maintain compliance with security and confidentiality protocols.
  • Track and monitor incidents using ITSM tools (e.g., ServiceNow).
  • Perform root cause analysis and trend identification for recurring issues.
  • Drive continuous improvement in support processes and documentation standards.
  • Create and maintain knowledge base articles.
  • Develop onboarding and training programs including mentorship and job shadowing.
  • Guide the team in using tools such as Active Directory, SCCM, JAMF, and ARS.
  • Lead system administration efforts and support AV conferencing and live streaming technologies.
  • Communicate technical concepts clearly to executives and stakeholders.
  • Address escalations and ensure resolution of executive-level issues.
  • Ensure team is prepared to perform physical tasks such as device moves and box handling.

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル
日本語レベル 流暢
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

  • Bachelor’s degree in Computer Science or a related field (or equivalent experience with +2 additional years in IT support).
  • Leadership training or certifications are a strong advantage.
  • Minimum of 7 years of experience in Deskside Support, with at least 3 years in a leadership or team lead role.
  • Strong expertise in supporting both macOS and Windows platforms.
  • Proficient in Microsoft Office applications, especially Outlook.
  • Solid Tier 2+ networking knowledge, including VLANs, DHCP, and DNS.
  • Experience managing support operations in a large, global enterprise environment.
  • Proven track record of delivering high-quality technical support to executive-level stakeholders.

勤務地

  • 東京都 23区

労働条件

雇用形態 正社員
給与 600万円 ~ 1100万円
業種 SIer・システムインテグレーター

職種

会社概要

会社の種類 大手企業 (300名を超える従業員数) - 外資系企業