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求人ID : 1559215
更新日 :
2025年09月23日
PR/159564 | Operations Support Executive
| 勤務地 | マレーシア, Pulau Pinang |
| 雇用形態 | 正社員 |
| 給与 | 経験考慮の上、応相談 |
募集要項
A global leader in crating, packaging, and logistics solutions is currently seeking a Operation Support Executive to be responsible for handling complex customer inquiries, mentoring junior staff, and improving service processes to enhance customer satisfaction
Job Responsibilities
- Assist HOD to handle end-to-end order management. Process customer order accurately and efficiently, including liaise with. Material Planner, Production, and Logistics Team to ensure customer’s order is being handled and arranged accordingly.
- Proactively update customer on order status and changes via email/phone.
- Coach and supervise a team of support and filed personnel while monitoring their performance to ensure smooth day-to-day operations.
- Participate in regular internal briefings to align on operational priorities and customer expectations.
- Monitor and oversee billing administration processes to ensure accuracy and timely invoicing for all relevant operations.
- Oversee the billing team to ensure verification of charges, resolve discrepancies, and maintain proper billing records.
- Build and maintain good relationships with customer ensure customer satisfaction. Proactively identify customer needs and suggest solutions to enhance their experience.
- Work closely with the internal team, Project Management and Sales Support teams to ensure the customer is served in alignment with the business direction.
- Monitor and analyse Operation Support process and develop improvement plan to enhance internal process flow and quality of customer service.
- Follow up on outstanding issues with internal teams to ensure prompt closure.
- Prepare Monthly/Weekly/Daily Report.
- Understand on the requirements for a QMS, including documented information, planning and determining process interactions.
Job Requirement
- 3 – 5 Years of working experience in customer service/ account management or equivalent experience.
- Strong analytical skills.
- Proficient in Microsoft Excel (pivot tables, formulas for pricing), Word, and PowerPoint. Knowledge of ERP system such as Sage X3, SAP, or similar platform is an advantage.
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応募必要条件
| 職務経験 | 無し |
| キャリアレベル | 中途経験者レベル |
| 英語レベル | 無し |
| 日本語レベル | 無し |
| 最終学歴 | 短大卒： 準学士号 |
| 現在のビザ | 日本での就労許可は必要ありません |
勤務地
- マレーシア, Pulau Pinang
労働条件
| 雇用形態 | 正社員 |
| 給与 | 経験考慮の上、応相談 |
| 業種 | その他 |
職種
- その他 > その他
