PR/095170 | Personal Banking Director - Giám đốc Khách hàng Cá nhân

Company and Job Overview
JAC’s client is a leading local bank, looking for a Personal Banking Director (Giám đốc Khách hàng Cá nhân) position.
Location: Ho Chi Minh City, Mekong Delta

Job Responsibilities

• Develop, implement, and monitor business plans/activities in the retail banking non-lending services segment.

• Evaluate and measure the effectiveness of business/service activities within the segment.

• Proactively coordinate with relevant stakeholders to promptly resolve operational and customer service issues.

• Ensure the department consistently meets assigned KPIs.

• Manage the department's operating budget within the approved limits.

• Develop and manage relationships with customers and other partners.

• Attract, onboard, and retain talent that aligns with the organization's culture.

• Motivate and recognize team members' contributions to achieve common goals.

• Train, coach, and supervise staff to ensure compliance with the bank’s service quality standards.

• Propose ideas and participate in improving processes/products/services, and in planning policies/strategies related to the individual customer segment.

• Ensure departmental activities comply with laws, internal policies, regulations, procedures, guidelines, and service quality commitments.

• Be responsible for managing debt quality and the debt portfolio at the unit (including but not limited to: debt restructuring, rescheduling).

   

Job Requirements

• Bachelor’s degree or higher in Economics, Finance, Banking, International Trade, or related fields.

• Minimum 6 years of experience in banking, including at least 3 years in a managerial position (e.g., Head of Personal/Corporate Banking Department or equivalent).

• Strong knowledge of banking products and services.

• Good understanding of customer behavior in the banking sector.

• Familiarity with the local economic, social, and demographic landscape.

• Proven leadership and people management skills.

• Strong organizational, team management, and execution abilities.

• Discipline, integrity, proactiveness, and agility in managing work.

• Proficiency in office applications and banking/financial software.

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