Desktop Support Engineer - Mid-Level

As a Mid-Level Desktop Support Engineer, you will independently manage incident resolution, support business applications, and collaborate with both local and global IT teams. This position suits professionals who can deliver consistent, high-quality support in a corporate environment.

Client Details

Our client is a well-established global firm, offering excellent training and career growth opportunities. You will join a diverse IT team supporting mission-critical systems for business users in Tokyo.

Description

• Troubleshoot and resolve desktop, software, and application issues.
• Manage incident tickets from start to resolution.
• Provide technical support for business-specific and in-house applications.
• Set up desktops, perform installations, and maintain user environments.
• Collaborate with regional/global teams for escalations and updates.

Job Offer

• Independence and ownership of tasks.
• Strong compensation and benefits.
• Hybrid exposure to global and local operations.
• Career progression opportunities into lead roles.
• A professional and international work culture.

If you're ready to enhance your career in technology, apply now to join a team that values expertise and innovation.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Zhixian Li on +81364021509.

A successful Morgan Stanley-Desktop-Annabel-Li-Mid should have:

• 3-5 years of IT support/desktop engineering experience.
• Good knowledge of Intel-based PCs, Windows OS, and peripherals.
• Previous exposure to enterprise or financial IT environments is a plus.
• Business-level Japanese and English (meetings, documentation, user support).