PR/109609 | IT Support Engineer

Company Overview: One of the global MedTech organization having their Indian HQ at Mumbai.

Job Overview: 

Looking for a strong and experienced hands-on IT Support Engineer who would play an integral role in the day-to-day IT Operations. 

Job Responsibilities:

• Ensure day to day local/regional/global monitoring and performance of infrastructure components including servers, network, storage and others- including cloud based
• Ensure capacity and performance planning is maintained
• Ensure 100% uptime of the infrastructure
• Ensure regular testing of Disaster Recovery readiness
• Ensure proactive preventive maintenance of Data center, servers, network components and other infrastructure components
• Manage physical security systems (CCTV etc) at offices
• Ensure Software licenses records are kept up to date and are used optimally
• Continuous upgrade of applications, operating systems and other components to ensure compliance / patching.
• Ensure all firmware are kept up to date as per hardware vendor recommendation.
• Plan and manage hardware replacement lifecycle
• Support of all company mobile / laptop devices
• Manage and Support M 365 & Intune infrastructure
• Manage and support all email services
• Create and maintain Standard Operating Procedures
• Manage Switches, VoIP telephony and Video Conferencing systems
• Manage and support storage SharePoint sites
• Manage and support Virtual and physical Infrastructure for servers and desktops
• Manage and Support redundancy and Disaster Recovery systems
• Ensure procedure/policy documents and training material is up to date.
• Implementing new hardware, infrastructure components and technologies
• End user support (hardware/software)

Job Requirements:

• Degree or Diploma in IT
• 2-8 years post qualification experience
• Microsoft certifications are essential
• Experience in giving remote IT support to end users
• Proficient in Microsoft server technology including Entra AD, Intune, Active Directory, DNS, PowerShell / Scripting
• Sound knowledge of virtualization technology (Hyper-V / VMware)
• Solid experience with Microsoft Office/ 365 / Intune and Azure
• Experience on backup and restore, Disaster Recovery procedures is essential
• Experience in layer 2 and Layer 3 switches, routers, and firewalls is essential (FortiGate preferred)
• Experience in remote connectivity, VPN and routing. Experience in Audio, Video and Data networks Experience in PABX, VOIP technologies
• Knowledge of end point, datacenter and network security
• Enterprise antivirus and backup programs Microsoft Defender; WSUS; MSP 360
• Knowledge of Linux will be an advantage
• Strong PC and Laptop hardware knowledge
• Fluent in English