Bilingual Helpdesk

The client offers bilingual IT helpdesk support, providing technical assistance in both Japanese and English. The role involves solving IT issues and helping users smoothly with clear communication.

If you're bilingual and enjoy troubleshooting, this is a great opportunity to grow your IT skills in a supportive, global environment.

Client Details

This company is a company specializing in IT infrastructure and support services. It provides reliable solutions such as data center operations, network management, and bilingual IT helpdesk support. As part of a global technology group, it helps businesses maintain smooth and secure IT environments with high-quality service and expertise.

Description

• Provide technical support and troubleshooting in both Japanese and English.
• Respond to and resolve IT-related inquiries via phone, email, or chat.
• Document and manage support tickets accurately in the tracking system.
• Escalate complex technical issues to specialized teams when necessary.
• Assist with user account management, including password resets and access permissions.

Job Offer

• Opportunity for growth and advancement within the company
• Collaborative and supportive team environment
• A dynamic, energetic working environment with good work/life balance
• Open culture and job rotation available to enable internal career development

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ayaka Iwaki at +81 3 6832 8658.

• Business-level proficiency in both Japanese and English.
• Basic knowledge of IT hardware, software, and network troubleshooting.
• At least 1 year of experience in IT support or helpdesk roles.
• Strong communication skills to assist users clearly and patiently.
• Ability to document issues accurately and follow established procedures.