PR/159476 | HR and Admin Manager (Publika)

Company Information

A F&B retail company is currently looking for a HR and Admin Manager role based in Mont Kiara. As the HR Manager of a newly launched F&B retail brand, you will be responsible for building and leading the HR function from the ground up. This role requires a dynamic and hands-on professional who can manage high-volume recruitment, develop HR policies, and foster a strong team culture across multiple outlets in a fast-paced, customer-centric environment.

Key Responsibilities 

• Develop and implement HR policies, employee handbook, and SOPs tailored to F&B retail operations.
• Ensure compliance with local labor laws and food industry regulations 

• Lead recruitment efforts for frontline staff (e.g., service crew, kitchen staff), outlet managers, and support roles.
• Manage high-volume hiring and onboarding processes to support rapid expansion.

• Design and deliver training programs focused on customer service, food safety, and operational excellence.
• Support career development and upskilling initiatives for store-level and HQ employees.

• Act as a trusted advisor for employee concerns, conflict resolution, and disciplinary actions.
• Drive employee engagement and retention strategies in a high-turnover environment

• Implement performance appraisal systems and KPIs for retail and kitchen teams.
• Provide coaching and feedback to improve individual and team performance.

• Oversee payroll processing, attendance tracking, and leave management.
• Administer employee benefits and liaise with external vendors.

• Ensure compliance with labor laws, health & safety standards, and food handling regulations.
• Conduct audits and support outlet managers in maintaining HR standards.

• Set up and manage HRIS systems suitable for multi-location F&B operations.
• Generate HR reports and analytics to support business decisions.

Key Requirements: 

• Min 5 years of experience in Human Resource Function
• Able to communicate, read and write in Mandarin.
• Experience in setting up a HR Department from ground would be added advantage.
• Experience in working in fast paced environment would be added advantage.