PR/087157 | Field Service (industrial) Engineer EMEA (m / f / d)

Company and Job Overview

A pioneering Japanese company in vacuum solutions is seeking a Field Service (industrial) Engineer EMEA (m/f/d) in Munich.

Job Responsibilities

• Advice and support European customers regarding the full range of the products
• Installation, implementation and start-up the equipment and components throughout Europe
• Troubleshoot and analyze defects on-site or online
• Service and repair the systems in the field
• Technical support in-house and on-site customers
• Documentation and reporting
• Interface between customers and our departments
• Sales support for spare parts, components, service and special technical solutions
• Technical support for tests and special applications of our customers in the laboratories
• Preventive maintenance and addressing the challenges presented by our customers
• Train customers on the products

Job Requirements

• High technical competence i.e. Engineering Degree in Mechanical or Electrical Engineering or technical apprenticeship with 3-5 years
• Experience with industrial vacuum equipment (metal treatment and film coating evaporation process, components vacuum leak testing)
• experience with equipment such as Sputtering, CVD, Etching process
• Knowledge in PLC, I/O communications and substrate transfer robot is desirable
• Experience in troubleshooting and solving complex technical issues
• Know-how in working on mechanical, computer, electrical, pneumatics and electro-mechanical control systems
• Well-organized, able to work in a team as well as independently
• Fluent English required / German or Japanese is a plus
• Good Interpersonal skills and ability to communicate with customers as well as ability to work in a team
• Ability to proactively identify and consistently follow up on customer needs
• Good-hand worker and ability to make own explanation reports/materials for customer understanding
• High flexibility, motivation and willingness to travel within Europe and overseas around 70%
• Able to stay at customer site (oversea) for installations (from 1 to 3 months)
• living in Germany and willing to move to Munich, valid visa or blue card
• Driving license