PR/109540 | JPS_Customer Support

■Position：Customer Support & Interpreter
■Location：Gurgaon
■JLPT：N1/N2
■Type：Permanent

■Responsibilities for Moving Services：

1. Customer Interaction

• Responding to inquiries via phone, email, and chat
• Handling quotation requests and providing explanations
• Guiding customers through service details and pricing
• Scheduling and confirming moving dates
• Managing complaints and offering solutions

2. Administrative Tasks

• Managing customer information (inputting and updating in CRM systems)
• Preparing and sending contracts and quotations
• Verifying payment status and handling billing
• Conducting post-move follow-ups (e.g., sending surveys)

3. Internal Coordination

• Collaborating with sales and field staff (scheduling, sharing special instructions)
• Coordinating internally during issues or emergencies
• Sharing customer feedback for service improvement

4. Quality Control & Improvement

• Analyzing customer satisfaction and preparing reports
• Updating FAQs and support documentation
• Maintaining and improving support manuals
• Proposing ideas to enhance service quality

5. Other Responsibilities

• Strengthening support during peak seasons (e.g., March and September)
• Providing multilingual support for international customers
• Assisting with special moves (e.g., overseas relocations, corporate moves)

■Required skills and Requirements
・JLPT N1/N2
・Study, part-time job, or work experience in Japan
・Candidate Having More than 2+ Year Experience in the field of Interpretation at Japanese Company. 
・Fluency in Japanese and English, especialy speaking Japanese.
・Listening skills.

■Preferred skills
・Logistic Industry（Especialy moving）Experience will be more beneficial.