REMOTE: Customer Support Position at Fintech!

The company aims to create a platform where users are well-supported through a ticketing system, live chat, and phone calls. Handle back-office tickets and address customer enquiries, advice, and suggestions via email or online tools.

Client Details

Our client is a startup trading fintech company.

Description

The company aims to create a platform where users are well-supported through a ticketing system, live chat, and phone calls. Among the main responsibilities:

• Handle back-office tickets and address customer enquiries, advice, and suggestions via email or online tools
• Support other business units with customer liaison, accurately documenting customer requests and advice, and providing feedback in the form of documentation
• Collaborate with internal teams to improve support processes and contribute to product improvements
• Maintain a high level of knowledge about the company's products, services, and industry developments
• Translate and localize support content and documentation to cater to the Japanese market
• Participate in training sessions and stay updated with the latest industry trends and company policies

Job Offer

• Flexible working hours and casual work attire
• Generous work from home policy
• Opportunities for professional growth and development
• Very dynamic and innovative work culture

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.

The Team in Tokyo is looking for candidates with a strong interest for the industry and with the following qualifications:

• Customer support experience in the financial services industry
• Strong problem-solving skills and ability to handle complex issues with professionalism
• Familiarity or strong interest in cryptocurrency trading and blockchain technology
• High business level of Japanese language
• Business level of English to report to HM in APAC