CX Operation Manager - Start-up Tech up to 11M JPY

Oversee daily operations of a customer service center, including team management, hiring, vendor coordination, and performance reporting. Leverage over 10 years of experience to improve service metrics through data-driven strategies.

Client Details

Start-up E-commerce platform

Description

What you'll do:

• Lead hiring, training, and team setup for a rapidly scaling customer center
• Manage vendor partnerships and communication to maintain service quality
• Monitor and optimize performance metrics, ensuring SLA targets are met
• Drive process improvements through data analysis and operational insights
• Lead and manage the customer service team to ensure high levels of customer satisfaction.
• Develop and implement customer service policies and procedures.

Job Offer

• Up to 11M JPY + RSU + Bonus
• Hybrid-work setup

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

What we're looking for:

• 10+ years of experience in customer service management, ideally within startups or tech-driven environments
• Proven track record in vendor and center setup, with strong operational leadership skills
• Ability to analyze data to improve customer experience and service KPIs
• Comfortable working in a fast-paced, global platform environment
• Native-level Japanese, fluent in English; Korean language skills a plus.