PR/118018 | After Sales Service Technician (Plumber background)

Title            After Sales Service Technician (Plumber background)

Salary         £35 - 45K /year + Overtime payment + Commutation fee

Location     London, United Kingdom

Company    One of a global and famous manufacturing company

Main responsibilities

• Carrying out repairs and maintenance on the company products
• Professional and competent customer service
• Installation of the company's products, e.g. at in-house exhibitions
• Co-operation with the internal sales department on customer offers (technical aspect)
• Documentation of work orders and timely internal reporting
• Independent management of external warehouses
• Assessment and qualification of warranty claims
• Coordination of orders and own service personnel (in terms of efficiency, time, costs)
• Contact person for claim support requests to ensure a quick and effective solution
• Organizing an after-sales service network
• Coordinating technicians to guarantee efficient order processing (territory allocation)
• Collaboration on cross-departmental projects
• Continuous monitoring of workflows and processes for the purpose of optimization and cost reduction
• Management and development of the after-sales service team, including personnel planning and selection, conducting staff appraisals and appraisal interviews, etc.
• The company reserves the right to assign the employee according to the abilities any other reasonable tasks, if necessary only on a deputy basis and/or also at a different location, with the same remuneration

Requirements

• Valid working visa holder in the UK with no restriction and remaining 2 years
• Completed training as a plumber or professional experience and sound knowledge of the plumbing industry
• Strong customer and service orientation (with consideration of economic efficiency)
• Knowledge of written and spoken English
• Flexibility and organizational talent
• Willingness to travel
• Intercultural competence and strong communication skills
• Sense of responsibility, independent and team-orientated work
• Good knowledge of MS Office applications
• Class B driving licence

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