PR/159040 | Technical Sales & Service Engineer

Company & Job Overview
A leading precision component manufacturer, specializing in smart devices, automotive electronics, and consumer electronics, is dedicated to innovation and high-quality engineering solutions. With a strong presence in the industry, the company focuses on advanced manufacturing techniques, ensuring reliability and efficiency in its products. It serves a diverse clientele, offering customized solutions tailored to meet evolving technological demands.
 

Key Responsibilities

• Provide timely and effective technical support to clients, resolving issues related to product performance and functionality.
• Perform routine maintenance, diagnostics, and repairs on equipment and systems to ensure optimal operation.
• Conduct training sessions for clients, educating them on the proper use and maintenance of our products.
• Maintain accurate records of service activities, including reports, logs, and documentation of issues and resolutions.
• Work closely with the sales, engineering, and product development teams to improve service delivery and customer satisfaction.
• Travel frequently to Thailand to engage with clients, conduct site visits, and support business expansion efforts.
   

Key Requirements

• Bachelor's degree in Engineering, Computer Science, or a related field.
• Proven experience in technical support, maintenance, or a similar role.
• Strong problem-solving skills with the ability to troubleshoot complex technical issues.
• Willingness to travel frequently to Thailand (about 50%) for business engagements.
• Proficiency in English, Malay, and Mandarin; the ability to speak Thai is an added advantage.