Senior Desktop Engineer at Investment Bank

We are seeking an experienced Senior Desktop Engineer to join the end-user technology team of a leading global investment bank. The successful candidate will be responsible for delivering high-quality desktop support and engineering services to ensure stable, secure, and high-performing end-user computing environments for our Japan-based employees. This role requires strong technical expertise, excellent communication skills in both Japanese and English, and the ability to work effectively in a fast-paced, regulated financial services environment.

Key Responsibilities:

• Provide Level 2 and Level 3 support for desktop-related issues including Windows OS, Microsoft 365, and virtual desktop infrastructure (VDI)

• Act as the technical lead for desktop engineering initiatives such as system upgrades, patch management, and hardware lifecycle planning

• Collaborate with regional and global IT teams to implement standardized desktop images, GPO policies, and endpoint security controls

• Support audio-visual systems, conference rooms, and VIP/end-user equipment setups

• Troubleshoot and resolve issues with market data terminals (Bloomberg, Reuters, etc.)

• Create and maintain documentation, knowledge base articles, and technical procedures

• Participate in BCP/DR planning and testing for end-user infrastructure

• Maintain compliance with global IT security and regulatory policies

• Provide technical mentorship to junior support staff and assist with training as needed

• Minimum 5–7 years of experience in desktop engineering or end-user support, preferably in a financial services or enterprise environment

• Strong hands-on experience with Windows 10/11, Active Directory, SCCM/Intune, and Microsoft 365

• Experience with Citrix VDI, remote access tools, and endpoint management platforms

• Familiarity with scripting (e.g., PowerShell) for automation and administration

• Knowledge of ITIL best practices and ticketing systems such as ServiceNow

• Experience supporting trading floor environments and familiarity with financial applications is highly desirable

• Ability to work independently and manage multiple priorities under tight deadlines

• Excellent problem-solving and customer service skills

Language Requirements:

• Japanese: Native level (reading, writing, and verbal communication)

• English: Business level (ability to interact with regional/global teams and document procedures)

Preferred Qualifications:

• Microsoft certifications (e.g., MCSA, MS-100, MD-102) or relevant technical credentials

• Experience working in a multinational or investment banking environment

• Understanding of Japan-specific compliance and data privacy regulations (e.g., FISC)