PR/122926 | Mechanical Engineering

Responsibilities:

• Provide technical support to the sales team during pre-sales activities, including answering technical inquiries, preparing technical proposals, and assisting with product demonstrations.

• Offer after-sales technical support to clients, including troubleshooting mechanical and operational issues via phone, email, or on-site visits when necessary.

• Diagnose and resolve mechanical faults, identify necessary repairs or replacements, and provide solutions to ensure optimal machine performance.

• Conduct training sessions for clients on the operation, maintenance, and basic troubleshooting of our filling machines.

• Collaborate with suppliers and manufacturers to stay updated on product developments, technical advancements, and potential issues.

• Assist with the installation and commissioning of filling machines at client sites, ensuring proper setup and functionality.

• Provide feedback to the sales and management teams regarding product performance, customer feedback, and potential areas for improvement.

• Maintain accurate records of technical support activities and service interventions.

   

Qualifications:

• Bachelor's degree in Mechanical Engineering or a related engineering discipline.

• Proven experience minimum 2 years in a technical support, service, or application engineering role, preferably within the packaging machinery, FMCG or Cosmetics machinery or related industrial equipment industry.

• Strong understanding of mechanical principles, pneumatics, hydraulics, and electrical systems relevant to automated machinery.

• Excellent troubleshooting and problem-solving skills with a hands-on approach.

• Ability to read and interpret technical drawings, schematics, and manuals.

• Strong communication (both written and verbal) and interpersonal skills, with the ability to explain technical concepts clearly to non-technical audiences.

• Willingness to travel to client sites for technical support, installation, or training (as required).