PR/109206 | Sales Manager (Motor Industry)

Responsibilities:

• Management work 

  This includes, inter alia, the following activities:

• Overall Management of Sales activities (from getting new inquiry to delivery of mass production parts)

• KPI Management to achieve the target.

• Proper management, guidance and education for subordinates

• HR evaluation of subordinates as immediate supervisor and primary evaluator

• Proper Management and control of various projects and the due date

• Organize weekly group meeting.

• Organize customer allocation.

• Organize customer backup allocation.

• Act as backup during absence of your staff.

• Propose and implement process improvements.

• Participate in managers meeting, and report Sales situation to management as well as share it with the participants and inform the company instruction to your staff.

• Collaboration and Communication

  This includes, inter alia, the following activities:

• Report to management matters to have important or negative influence on business operations, relationship with customers, project schedule, etc. in a timely manner.

• Cooperate with all sections to assure correct information on customer documents. 

• Cooperate with Management to assure an efficient allocation of tasks within Sales Group

• Cooperate with Headquarters in Japan, other offices, and factories over the world (ex. Vietnam, China, Mexico and Poland) to secure delivery to our customer and give a proper correspondence to the requested matter.

• Discussion and negotiation with outside parties about the customer issues

   

• Commercial Customer care

  This includes, inter alia, the following activities:

• Sales promotion and make effort to expand our business from new and existing markets, customers.

• Create and maintain good relationship with customer.

• Collaboration / coordination with headquarters in Japan and other offices

• Handling and management of inquiries from RFQ phase to serial production delivery

• Clarify customer requirements (target price, schedule, drawing, specification etc…) and input them to internal related section for feasibility study.

• Quotations based on RFQ and other customer requirement. 

• Contract review and agreement.

• Sample arrangement.

• Arrangement of necessary release document such as APQP, PPAP

• Utilize project management tool such as LOP (List of Open issue)

• Price negotiation of each quotation as well as annual price negotiation

• Contract review of e.g. framework agreements, logistics agreements and quality agreements, but also of project assignment agreements (nomination letter) and contract negotiation with the assigned key accounts

• Organization, preparation and follow-up customer visits, meetings

• Collect market/customer demand information and manage Sales projection 
  (Monthly, Yearly and Mid-term)

• Collect market/competitor information and report internally (Share report)

• Change management (ex. design, packaging, production location, and EOL product/parts)

• Delivery management with internal sections and negotiation with customer

• Customer credit management (set and review payment term, payment collection) and monitoring of customer’s credit standing including gathering financial information from customer and other sources.

   

• General Customer care

  This includes, inter alia, the following activities:

• Contact window of various issues (including quality and technical issue) based on the customer requirement.

• Processing of customer complaints in coordination with Quality Department at the head quarter and factories far east

• Implementation and support of internal and external audits and process approvals

• Technical support of the customers and specification finding in cooperation with the internal sections

• Preparation of process audits at our production sites in our factories