Customer Support Team Leader at Global BPO company

Responsibilities:

• Team Guidance: Lead and mentor team members
• Training: Educate operators to enhance their skills
• Support: Address operator queries and provide upper-level support
• Performance Management: Oversee and manage team performance
• Meetings: Attend and contribute to meetings
• Client Interaction: Participate in client reporting meetings

Why You'll Love Working with Us:

• Flat Hierarchy: Enjoy a friendly and open work environment with regular meetings where you can directly discuss your goals and challenges with your supervisor.
• Flexible Dress Code: Express yourself with your choice of clothing, hair color, nails, and beard. Jeans and sneakers are welcome (no ripped jeans).
• Diverse Team: Join a vibrant team with members ranging from their 20s to 50s.
• High Vacation Utilization: Benefit from a high vacation utilization rate of 87.5% (from Dec 2022 to Nov 2023).
• Language Learning: Immerse yourself in an environment where you can frequently use and improve your English skills.
• Work-life Balance: We prioritize work-life balance with a full two-day weekend and weekday work schedule. Enjoy weekends and public holidays off!

Preferred Experience:

• Experience as a call center supervisor or team leader is welcome!
• Candidates with phone or email experience are encouraged to apply, even if they are new to the role.
• Strong communication skills are a must!
• Experience in reading, writing, and business emails in English is a plus.
• Languages: Native-level Japanese and conversatinal to business-level English.