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求人ID : 1486263 更新日 : 2024年09月27日
Customer Service in Logistics industry.

Customer Service Agent (PR/093856)

勤務地 ベトナム,
雇用形態 正社員
給与 経験考慮の上、応相談

募集要項

JOB RESPONSIBILITIES

  • Be the contact window to maintain good relationships with customers, and meet or exceed customer satisfaction.
  • Process sales orders and invoices.
  • Prepare shipping documents.
  • Prepare correspondences and fulfill customer needs to ensure customer satisfaction.
  • Maintain customer records by updating customer information.
  • Resolve product or service problems by clarifying the customer complaint, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, follow up to ensure resolution.
  • Handle and follow up on sales/delivery inquiries, including payment issues.
  • Plan, arrange, and track delivery schedule.
  • Follow up with customers on orders and payments.
  • Generate sales, inventory, and other reports.
  • Work closely with the warehouse team on stock availability and its -lead time.
  • Any other tasks assigned by the leader as needed.

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル
日本語レベル ビジネス会話レベル
その他言語 ベトナム語 - ビジネス会話レベル
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可は必要ありません

スキル・資格

JOB REQUIREMENTS

  • University graduated
  • At least 1-2 years experience in Customer Service in Logistics industry.
  • Experience with ISO standards as a benefit.
  • Experience in the Packaging industry (corrugated, foam, wooden, or plywood) or related to the packaging industry is seen as a plus
  • Language: Advanced Japanese (N2)
  • Effective verbal and written communication in Vietnamese and English with customers, suppliers, and all other departments
  • Good quality problem-solving and decision-making skills.
  • Excellent office software skills (MS Excel and MS PowerPoint)
  • High workload capability
  • Highly motivated and independent
  • ERP experience is a plus.
  • Document Control System (such as Master Control) experience is a plus.

BENEFITS
More details shall be discussed in the interview

勤務地

  • ベトナム,

労働条件

雇用形態 正社員
給与 経験考慮の上、応相談
業種 物流・倉庫

職種

  • 事務・秘書・カスタマーサービス > カスタマーサービス、カスタマーサクセス
  • SCM・ロジスティクス・物流・購買・貿易系 > 物流企画・ロジスティクス
  • SCM・ロジスティクス・物流・購買・貿易系 > 貿易・通関

会社概要

会社の種類 外資系企業