Bilingual IT Support Engineer (残業ほぼゼロ) - American Company

As a Desktop Support Technician you will provide technical assistance, support and advice to users. Troubleshooting desktop computers, applications, networking problems, communication devices & video conferencing equipment. Communicate solutions and educate users of policy, procedure and best practices pertaining to information technology.

Client Details

Leading provider of integrated financial services. American investment firm.

With more than 400 offices on six continents, the team collaborates across borders. In Japan, they operate from offices across the nation.

Recently named a Fortune's Most Admired Company for for more than 13 years in a row

Description

• You will provide technical support to traders and other end-users mainly in Japan including hardware, software, and connectivity issues.
• This role will provide day to day IT support to users across Japan, servicing users deskside and remotely. The duties will include but not limited to:

* Troubleshoot PC related issues over the phone & onsite
* Inventory Management
* Mobile Device Support (smart phones, tablet, etc.)

* Hardware support
* Incident ticket management
* Printing environment maintenance
* Client software packaging/installing
* Hardware kitting, PC setup (image cloning)
* Direct on-site support desk shift from Monday to Friday 9:00 - 17:30

Job Offer

-Make use of English language

-Almost no overtime and no shifts system

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Samantha Galeana on +813 6832 8971.

We're interested in hearing from people who have:

• Japanese Language skill must be above fluent level AND proficient in English to communicate with various IT teams outside Japan
• Experience in supporting Windows OS.
  *Experience in supporting Microsoft Office Suites
  * A proactive attitude is a must
  * Must have the ability to work independently as well as in a team

WANT (not required)

* Video Conferencing
* Active Directory and Account creation
* Server Rooms and Patching
* Good knowledge on ITIL

* Knowledge on Cisco products is highly regarded.