Account Manager, Retail

Manage and grow existing small to medium customer accounts. Support the customers in their operational activities. May support the Account Manager/Senior Account Manager to manage larger existing accounts.

Common accountabilities:

• Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area. ​
• Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.​
• Works with a moderate level of guidance and direction from manager.

Specific accountabilities:

Develop existing accounts for the assigned small to medium customers, based on procedures defined.
Monitor satisfaction, identify new opportunities and propose solutions to improve customer profitability/efficiency.
Identify specific requirements and expectations for existing clients.
Ensure that new products, product enhancements and overall solutions are developed and implemented within the agreed time frame.
Monitor business costs.

In support to the Account Manager/Senior Account Manager:

• Execute & process the operational requests received from key customer. Provide a best in class service delivery within set targets & contractual SLAs
• Ensure that key customers make best use of Amadeus technology & that the established performance, productivity & service metric are achieved
• Ensure that key customers are informed in a timely manner of new product & solution releases
• Provide assistance to resolve product & technical questions/ issues if raised to the Global Customer Services or Account Managers/Senior Account Managers
• Support the business, functional & technical consultants to deliver key customer business processes & IT review and solution enhancement recommendations
• Provide support to the Account Manager/Senior Account Manager for reporting

The incumbent receives some degree of guidance and is still acquiring higher-level skill and knowledge in his/her designated area of specialization.