JP-EN: Call Center Operator - Luxury Retail up to 5M JPY

As a Customer Service Representative, you will be the voice of our brand, responsible for delivering exceptional service to our valued customers.

Client Details

leading company in the luxury goods industry

Description

• Promptly and effectively responding to customer inquiries and requests through various communication channels such as telephone, email, chat, and social media.
• Providing personalized solutions and assistance to meet customer needs, ensuring a positive and seamless experience.
• Managing customer complaints and concerns with empathy and professionalism, striving to find satisfactory resolutions.
• Educating customers about products, services, and promotions, driving sales and maximizing revenue opportunities.
• Collaborating with cross-functional teams to address customer issues and improve overall service delivery.
• Maintaining accurate records of customer interactions and transactions, ensuring compliance with company policies and procedures.
• Continuously seeking opportunities to enhance the customer experience and exceed service expectations.

Job Offer

Location: Central Tokyo, Japan

Salary: Competitive salary range with additional overtime allowance

Benefits: Incentive structure based on achieving sales targets, generous seasonal paid holidays

Work Schedule: Monday to Friday, daytime hours

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

• Native Level in Japanese and Fluent in English
• Previous experience in customer service or related fields preferred.
• Ability to work effectively in a team environment.
• Strong problem-solving skills and attention to detail.
• Amenable to work in Tokyo office everyday - NO WFH