Customer Project Manager - Logistics! 7.5M JPY

We're seeking a bilingual Customer Project Manager to support the implementation and utilization of our Container Shipping Platform, guiding clients through the pilot phase to full deployment.

Client Details

A leading Container Shipping Platform revolutionizing ocean transportation. They empower businesses worldwide by providing innovative solutions to streamline logistics operations.

Description

• Implementing company's solution during the pilot phase on a functional level, including setting up the solution and guiding customers through the process.
• Conducting comprehensive training sessions for new users to ensure efficient utilization of our platform.
• Project management responsibilities, including hosting weekly and monthly meetings with customers, facilitating a seamless transition from the pilot phase to full deployment.
• Providing exceptional support by managing tickets routed to L1 and establishing and monitoring KPIs that enhance customer satisfaction and drive value for both clients and the company.

Job Offer

Salary:
The salary for this position can range up to 7.5M JPY, commensurate with experience and qualifications.

Work hours: Monday-Friday, 9AM-6PM, Full-remote, office visit occasionally

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

Requirements:

• Native-level proficiency in Japanese AND English, with the ability to communicate effectively in both languages.
• Background in transport, supply chain, maritime, project management, or order management, with a strong understanding of industry practices.
• Proven track record of successfully managing customer relationships and delivering exceptional service.
• Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Strong problem-solving abilities and a customer-centric mindset.