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採用企業 | The LEGO Group |
勤務地 | 東京都 23区 |
雇用形態 | 正社員 |
給与 | 経験考慮の上、応相談 |
Are you looking for a lively office atmosphere focusing on order management in Supply Chain?
Bring your energetic self and immerse in a playful and open environment to bring out your authentic self!
Core Responsibilities
Customer Service Advisor (CSA)is part of Market Operation team in LEGO Japan. The key areas of responsibilities are prioritizing and processing customer orders in a timely and accurate manner, driving high order fill rates and greatest customer satisfaction. CSA provides support to the high performing Market Operations team through high collaboration and attention to details.
Order Management (55%)
Orders processing and customer service:
Fully understand and work within each customers’ specific order processing framework to ensure customer’s orders are processed in the most efficient manner
Orders received via fax/email/phone/download are entered or uploaded into SAP within expected timeframe
Answer customer inquiries in order to enhance customer satisfaction levels
Business-to-Business ordering support as required
Electronic Order Processing: accurately process EDI orders electronically:
Ensure that all electronic messages are generated optimally (POA, POC, ASN, INVOIC)
Communicate and correct any error that may occur due to inconsistencies between customer and The LEGO systems
Manage holding orders “quotations”, proactively following up due quotes and variances
Reverse logistics:
Create return orders
Assist with return logistics enquiries
Value-added services:
Implement customer specific tasks (end of month reconciliation, palletization schematics preparation)
Logistics (10%)
Communication with 3PL and warehousing suppliers as appropriate
Assistance with customer claims investigations where appropriate
Reporting and presentations (15%)
Examine and report customers fill rates, suggest improvements where possible
Presenting MTD plan and gap to plan overview
Represent customers and their concerns within the business
Continuous Improvements (15%)
Analyze internal collaborator’s and external customer’s needs to improve processes
Support the LEGO customer value proposition in providing “excellent customer service” to improve customer relationships; ensure best-in-class supplier planning, reporting and support
Continuous Improvements and Self Development (5%)
Invest in staying up-to-date through strong IDP (Individual Development Plan) to maximise your career potential within the organization
Play your part in our team succeeding!
LEGO Japan is the sales organization of The LEGO Group that is responsible for sales activities in Japan Market. The size of the organization is approximately 60 including temporally workers. Market Operations team in Japan consists of 2 teams; Demand Planning and Order Management, and Customer Service Advisor position sits under Order Management team.
Order Management team in Market Operations covers comprehensive services on customer orders.
The primary functions are;
Prioritising and processing customer orders and Consumer Sales reporting in a timely and accurate manner
Driving high order fill rates, retail instock, as well as providing high quality order management process with the greatest customer satisfaction
Driving consumer sales and selling in activities with Sales team by providing timely order/stock analysis.
職務経験 | 3年以上 |
キャリアレベル | 中途経験者レベル |
英語レベル | ビジネス会話レベル |
日本語レベル | 流暢 |
最終学歴 | 大学卒: 学士号 |
現在のビザ | 日本での就労許可が必要です |
Do you have what it takes?
What’s in it for you?
Here are some of what to expect:
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.
雇用形態 | 正社員 |
給与 | 経験考慮の上、応相談 |
業種 | 小売 |