Senior CSM- SaaS vendor (Manufacturing DX)

Company Profile

A world leading provider of software solutions for PLM/IoT etc. Enable manufacturers to optimize their product development, production, and maintenance processes, thereby enhancing their competitiveness in the global market.

The Role

We are seeking an experienced Customer Success Manager to collaborate with our corporate clients to enhance business value using our cloud platform. You will play a crucial role in providing customers with best practices to swiftly realize the value of our solutions.

• Engage with customers to ensure positive outcomes
• Work with sales on new opportunities to identify the customer success plan. Renewal and upsell measured by gross revenue within your portfolio
• Product Adoption measured by product usage within your portfolio
• Be an expert on best practices in change management
• Be a Challenger to our customers to stay focused on delivering business value
• Determine how to define, drive, and demonstrate the value (ROI) delivered
• Lead cross functionally to drive customer success

Your Skills

• Fluent in Japanese, Business English (report to overseas)
• Minimum of 8+ years in a customer facing role, B2B
• Experience in Customer Success preferable. Experience in Pre-Sales, Consulting and/or Project Management required.
• 5+ years' experience with Industrial Automation and Manufacturing Software SaaS solutions, with a strong IT/OT technology background.
• An excellent understanding of Cloud/ SaaS technology, digital transformation, the ability to explain how technology drives business value.
• Highly organized and able to work collaboratively across multiple organizations (Sales, Product, Customer Support, Partners)
• Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers.

Better to have:

• Previous experience supporting Automotive/Manufacturing customers.
• Ability to map the customer's business processes to product capability.

Location

Tokyo 23 wards

Salary

12M - 18M JPY

Selling Points

• Hiring for expanding the team due to business growth.
• Multinational team culture, work closely with overseas.
• High reputation brand and supportive team member.
• Flexible remote working arrangement: 37.5 hours per week with no set core hours.

Reference Number: 06940-0012946569

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