【Voice-Tech Product Division】Server-Side Engineer

【ABOUT THE COMPANY】

The company provides solutions that connect "people to people" and "people to things" in real time using AI.

[Main products]
■ The company's service is a chat support tool for contact centers (call centers).
A tool that allows customers to interact with customers by text at call centers that previously had only been handled by telephone. Inquiries to companies can be centrally managed from any interface, such as websites, LINE, and Facebook.
In addition, automatic response (chat bot) by linking FAQ system and artificial intelligence (AI), and individual correspondence by linking CRM system are also possible.

An internal chat tool that facilitates communication within the company.
It has secure communication between employees and knowledge sharing in the company, and can seamlessly link with the service. Also used in major contact centers!

It is a chat communication SDK with stability and security that can withstand tens of thousands of simultaneous connections. It has high customizability.
[The atmosphere of the company]
・ Everyone has an original background and works while utilizing their experiences.
・ A free and open environment where you can freely discuss your ideas and immediately adopt good ideas.
・ They have members who work and associate with customers and sincerely deal with customers.
-Multinational engineers are passionate about development.

【JOB DESCRIPTION】

【Responsibilities】
・Design, implementation and maintenance of specifications and functional development of VoiceBot/Web Application services using telephony on the server side
・Design and development of databases and operations related to various data processing
・Development and operation of batch systems
・Design of architecture using cloud services

【Recruitment Background】
The domestic voice bot market is expected to continue to grow rapidly, with an increase of 49.6% in FY2022 and 65.8% in FY2023.
In addition, consumer behavior is becoming increasingly digitalized after the Corona disaster, and the trend of consumers contacting contact centers for inquiries is on the rise.
Under such circumstances, there are growing expectations for VIVR, which eliminates the frustration of having to wait for a long voice IVR guidance and directs the caller to the appropriate contact point.
Both services are steadily increasing the number of customers in response to this market boom.
The company aims to add functions and make improvements so that customers can use the service more conveniently.
To achieve this goal, the company is now recruiting members who will work together to grow the product.
With the mission of "renewing support through technology," the company provides SaaS products for contact centers and other services that improve the customer experience.
This time, the company is looking for a server-side engineer for "MOBI VOICE," a voicebot solution that covers all functions required for automated telephone answering for companies and local governments, and "Visual IVR," which enables customers to easily resolve their own inquiries.

【Development Environment】
Front-end language/framework: React
Back-end language/framework: Go, other languages depending on the situation
Infrastructure: AWS ECS, Asterisk, AWS Lambda, etc.
Database: MongoDB Atlas
CI/CD: CircleCI
Task management: Backlog
Code management: Bitbucket
Communication: Slack

【Department Structure】
1 Manager
1 Product Planner
1 Front Desk Engineer
3 Server Engineers (1 of which is for this position)

----------------------------------------------------

【WELFARE】

・ Commuting allowance: Up to 30,000 yen/month
・ Club system (with company assistance)
・ Certification acquisition support system
・ Friday-end Friday internal exchange meeting (eg sushi party),
・ You can select your desired PC according to your business needs, and a monitor is provided.

【HOLIDAY】

・Saturday/Sunday/National Holiday
・Annual Paid Leave
・New Year Holiday

【Required】
・3+ years of experience developing in a server-side language (Go, Node.js, Java, etc.)
・Experience in system development using RDB or MongoDB
・System development using AWS (or other cloud services)

【Preferred】
・Experience in server operation/configuration
・Performance optimization/improvement
・Test automation
・Documentation skills (e.g., sharing deliverables internally and externally)
・Regardless of nationality *Able to communicate in Japanese (N2 or above *Able to read and understand Japanese emails and documents, including regular Kanji, and communicate clearly in conversation)