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求人ID : 1471235 更新日 : 2024年05月22日
Revolutionising Remote Work!

【Senior Customer Success Manager】~¥1200万円

採用企業 International SaaS Company, Revolutionising Remote Work
勤務地 日本 全国各地
雇用形態 正社員
給与 800万円 ~ 1000万円

ワークスタイル

リモートワーク・在宅勤務 服装カジュアル

募集要項

This company is a B2B SaaS company headquartered in Japan. 

They are revolutionising remote and hybrid work with a virtual office product, that allows seamless communication, effortless water cooler chats, spontaneous discussion and hang-outs like in a physical office.  

After the pandemic, most companies offer a hybrid work environment to keep their employees happy, but still struggle with communications, which impact team building, productivity, collaboration, and even the company culture.

Working with more than 4000 clients worldwide, their product is being used by companies like IBM, Toyota, Sony, Dell, Wework, and many more, steadily expanding.

Currently preparing for an IPO, the company already shows a steady multi-million dollar annual revenue.

As a senior member of the Customer Success Manager (CSM) department, one of your major missions is to foster a team culture of proactive client support, and establish ongoing, strategic partnerships with key accounts to maximize customer retention rates and prevent churn. In the Customer Success Manager department, you will work closely with other departments within the company to facilitate seamless customer onboarding and product implementation, and lead the way in achieving client's goals using the product. 

 

Responsibilities:

  • Tracking and reporting on key metrics including customer satisfaction, retention, and churn.
  • Fostering a culture of high performance, employee engagement, and teamwork within the department.
  • Collaborating closely with internal and external stakeholders to maximize customer satisfaction.
  • Identify client goals and develop strategies to achieve them, while nurturing long-lasting relationships and identifying upselling opportunities
  • Facilitating transparent communication between departments to enhance customer satisfaction from diverse angles.

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル (英語使用比率: 50%程度)
日本語レベル ネイティブ
最終学歴 短大卒: 準学士号
現在のビザ 日本での就労許可は必要ありません

スキル・資格

  • Minimum 2 years experience in customer success management, ideally at a B2B SaaS company
  • Native level Japanese skills
  • Business level English skills are a plus
  • Deep understanding of software businesses, with knowledge of both the subscription and renewal models
  • Understanding of Change Management principles to help client organisations smoothly adapt to the product
  • Experience managing projects for large enterprise clients
  • Proven track record in business development and, ideally, experience growing a business

勤務地

  • 日本 全国各地

労働条件

雇用形態 正社員
給与 800万円 ~ 1000万円
ボーナス 固定給+ボーナス
業種 インターネット・Webサービス

職種

  • 事務・秘書・カスタマーサービス > カスタマーサービス、カスタマーサクセス
  • 営業系 > 法人営業
  • ICTスペシャリスト(IT・Web・通信系) > プロジェクトマネージャー

会社概要

会社の種類 中小企業 (従業員300名以下) - 外資系企業
外国人の割合 外国人 半数