Technical Support Engineer／テクニカルサポートエンジニア

Reporting to: BCJP Technical Support Team Lead

Main responsibilities and tasks:

•  Capturing and analyzing compressor and compressor system issues
  ・ Analyze information from customer.
  ・Sometimes at site
•  Capturing of findings and corrective measures in a work report and other job related
  documents
•  Providing customer advice for resolving technical issues
•  Implementing corrective measures and putting the compressor back into operation
•  Leading of RCA (Root cause analysis) activities for damaged compressor components
•  Proposing and supporting preventive compressor maintenance activities
•  Supporting of on-site compressor system installation activities
•  Giving operation and maintenance related compressor training
  ・ Training to FSR, Contractor, Repair partner company
•  Supporting sales activities includes
  ・Visiting to customer for meeting
  ・ On-site survey, analysis of the survey, preparing report.
  ・ Drawing checks
•  Supporting customer support team
  ・ Identify spare parts for preparing quotation.
•  Service center coordination
  ・ Managing progress of repairs from receipt to shipment repaired.
  ・ Ensuring that repairing work are carried out in accordance with BC regulation.
•  Sales engineering
  ・ Creating proposal for upgrading and revamping
  ・ Requesting offer from headquarter according to customer requirement.
  ・ Managing progress and status of engineering case using CRM
•  Supporting to procurement team
•  Supporting KHK (High pressure safety institute of Japan) application
  ・Gathering required documentation
  ・Arranging and Attending testing
•  Other support activity in case of required.

Key performance indicators (KPI’s):

•  Management Tool : Open all cases on CRM Weekly base
•  QEOHS : Zero accident
•  Sales Opportunity from customer inquiries
•  Fast troubleshooting
•  Customer training
•  Customer presentation
•  Arrange customer site event (Laby and Hyper)

Education/ experience / languages:

•  We are looking for a Japanese citizen with a mechanical engineering degree from a
  recognized Japanese university.
•  Non Japanese citizen may be welcomed if he/she have
  ・ Excellent communication skills in Japanese language
  ・Understanding of Japanese business business practice and also have common
  sense/value.
•  We are looking for a Japanese citizen with a mechanical engineering degree from a
  recognized Japanese university
•  You have five years of work experience as a field service / commissioning engineer in a
  related industry.
•  Good oral and written English communication skills are required for this position in an
  international setting.
• MS office skills and the willingness to travel are further requirements (domestic and overseas).
• A reliable person with a strong service mentality, an analytical mind and thorough working
  methods is the ideal candidate for this position.

Special requirements:

• Good communication skills
• Team player (open and positive thinking to work in global and multicultural teams)
• Honest and loyal
• Good skills in common MS office tools (Word, Excel, etc.)