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求人ID : 1458508 更新日 : 2024年06月21日
スペイン本社 外国籍比率20%以上 英語を使える・学べる環境

Support Engineer for Airport IT

採用企業 Amadeus Japan K.K
勤務地 東京都 23区, 中央区
雇用形態 正社員
給与 450万円 ~ 550万円

ワークスタイル

服装カジュアル

募集要項

Customer Interaction

Initial Contact: Serve as the first point of contact for airlines seeking technical assistance via phone, email, or other communication channels.

Customer Service: Provide excellent customer service by being polite, patient, and helpful in addressing user concerns.

Issue Identification and Logging

Problem Identification: Gather information to understand and identify the nature of the technical issue reported by the user.

Issue Logging: Log and document support requests, detailing the problem, its severity, and any troubleshooting steps taken.

Basic Troubleshooting

Technical Assistance: Provide initial troubleshooting and technical assistance for common problems and known issues.

Resolution or Escalation: Resolve straightforward issues or escalate more complex problems to higher-level support tiers.

Password Resets and Account Management

Password Assistance: Assist users with password resets and account unlock procedures.

Account Management: Handle basic user account management tasks, such as creating, modifying, or deactivating accounts.

Software and Hardware Support

Software Issues: Address software-related problems, including installation, configuration, and basic functionality.

Hardware Issues: Assist with basic hardware troubleshooting and support.

Documentation

Record Keeping: Maintain accurate records of user interactions, issues, and resolutions.

Knowledge Base: Contribute to and utilize a knowledge base for documenting common issues and their solutions.

Communication

User Communication: Keep customers informed about the status of their reported issues and provide updates on resolutions.

Team Collaboration: Collaborate with other IT support levels and teams to ensure effective problem resolution.

Training and Guidance:

User Education: Provide basic training to users on common software and hardware usage to prevent recurring issues.

Guidance: Offer guidance on IT policies, procedures, and best practices.

Remote Support: Use remote assistance tools to troubleshoot and resolve without being physically present.

Monitoring

Basic Monitoring: Monitor Airport IT systems for issues and escalate as needed.

Alerts: Respond to alerts generated by monitoring systems and take appropriate actions.

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル 日常会話レベル (英語使用比率: 25%程度)
日本語レベル ネイティブ
最終学歴 専門学校卒
現在のビザ 日本での就労許可が必要です

スキル・資格

Requirements
 

Experience & Expertise:

■ Experience in delivering IT Support in an Airport or similar environment.

■ An understanding of mechanical componentry.

■ Customer Service in an IT Environment.

■ Ability to build excellent customer and internal relationships.

■ Strong verbal and written communication.

■ Native Japanese, and proficient English skills

 

Preferred

■ The ability to build, & lead and also to operate as part of high performing teams.

■ Decision Making/Problem Solving.

■ Ability to analyze complex information and identify the most relevant details.

■ Ability to diagnose technical issues and assess appropriate action required.

勤務地

  • 東京都 23区, 中央区
  • 銀座線、 日本橋駅

労働条件

雇用形態 正社員
給与 450万円 ~ 550万円
ボーナス 固定給+ボーナス
勤務時間 シフト制
休日・休暇 週休2日制
業種 インターネット・Webサービス

職種

  • ICTスペシャリスト(IT・Web・通信系) > テクニカルサポート
  • ICTスペシャリスト(IT・Web・通信系) > その他、技術系(IT・Web・通信系)
  • ホテル・旅行・ホスピタリティ > その他(ホテル・旅行・ホスピタリティ)

会社概要

会社の種類 外資系企業