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求人ID : 1456157 更新日 : 2024年10月31日

MUWA NISEKO フロントオフィスエージェント(ナイトオーディター)

採用企業 合同会社H-SUMMIT
勤務地 北海道, 虻田郡倶知安町
雇用形態 正社員
給与 経験考慮の上、応相談 ~ 250万円

募集要項

< Company Features >
MUWA. A place to feel infinite harmony. A luxury wellness resort where you can experience the finest nature with all five senses all year round. Located at the foot of Niseko's main stage, Grand Hirafu, we offer ski-in, ski-out access to world-class powder snow right from your room. We promise an unparalleled, exquisite wellness experience, including a variety of activities to enjoy all four seasons, infinity hot springs where you can immerse yourself in the majestic view of Mt. Yotei, award-winning gourmet cuisine, a relaxation spa, and rooms with open-air baths. A new landmark, MUWA NISEKO, will be born on the hilltop of Niseko Hirafu in winter 2023.

Preparation before your arrival

  • Guest pre-arrival preparation training includes:
  • Ensures guest preferences, including beverage choices, are provided upon arrival at the resort.
  • Providing a pre-arrival guest form for guests to record any special requests, such as dietary restrictions, babysitting needs, special dates, etc.
  • Arrange airport transfers for guests
  • Create a guest registration form
  • Welcome cocktail and refreshing towels

Passenger arrival procedures

  • Meet and greet customers, provide hot and cold welcome towels
  • Welcome drinks and cocktails for guests
  • Offer private check-in for guests
  • Checking the readiness of your accommodation
  • Providing important information to make your stay comfortable, such as in-room beverages, TV, and air conditioning system.
  • Unpacking and packing your belongings (if necessary)
  • Pressing your first night clothes if you wish

We will ask you about your dinner time and preferences.

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Work locationNiseko
Hirafu 1-jo 3-chome 10
MUWA NISEKO (office in model room)

Employment typeFull-time
employeeSalaryMonthly

salary
system160,000
to 200,000 yen/month *Determined based on experience and abilityWelfareEmployee dormitoryRelocation  allowanceMeal
subsidyShuttle busWinter bonusSeasonal work bonusWorking hoursActual working hours 08 hours 00 minutesShift work system (actual working hours 8 hours/variable working hours system) Holidays and vacations2 days off per week (shift system for holidays) Annual paid vacation 10 to 20 days (minimum number of days will be granted after 6 months of employment) OthersSocial insurance














 

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル 日常会話レベル
日本語レベル 流暢
最終学歴 高等学校卒
現在のビザ 日本での就労許可が必要です

スキル・資格

Required Skill:
3-5 years of hotel/real estate front-line management experience leading a team and working in customer service in a 5-star hotel or full-service property.

  • Ability and willingness to work flexible hours, including weekends, holidays and late nights.
  • Excellent communication skills (written and verbal) and strong interpersonal skills.
  • Able to communicate with many different types of people from different cultures and backgrounds.
  • Strong problem-solving skills and the ability to research and escalate issues as necessary.
  • Excellent customer service skills with attention to detail and a focus on service.
  • You can confidently maintain and keep your inventory levels accurate.
  • Confident in using computer programs such as Excel, Word, Outlook etc.
  • Demonstrates knowledge of the area, its attractions and available activities
  • Able to handle confidential or personal matters with discretion.
  • Bilingual language skills (Japanese/Korean/Chinese/English)
  • A valid Japanese driver's license

勤務地

  • 北海道, 虻田郡倶知安町

労働条件

雇用形態 正社員
給与 経験考慮の上、応相談 ~ 250万円
勤務時間 実働 08時間 00分 ●シフト勤務制(実働8時間/変形労働時間制)
休日・休暇 週休2日制(休日はシフト制)  年間有給休暇10日~20日(下限日数は、入社半年経過後の付与日数となります)
業種 ホテル

職種

  • ホテル・旅行・ホスピタリティ > 宿泊部・ゲストサービス
  • ホテル・旅行・ホスピタリティ > フロントデスク・コンシュルジュ
  • ホテル・旅行・ホスピタリティ > その他(ホテル・旅行・ホスピタリティ)

会社概要

会社の種類 中小企業 (従業員300名以下) - 外資系企業