Information Technology Infrastructure Engineer

EIRE Systems is looking for a talented IT Infrastructure Engineer / Systems Administrator to work inside our client - a large Japanese professional services company that has a very international flavor!

Role and Responsibilities:

As an IT Infrastructure Engineer, you will play a crucial role in delivering exceptional IT services that support end user computing and contribute to important IT projects within the company. Your responsibilities will include:

• Deploying and administering IT systems, including computing servers, network equipment, voice and video hardware, and mobile devices.
• Proposing, designing, and implementing IT solutions that align with business needs and requests from other departments.
• Evaluating products to ensure cost effectiveness and efficiency while meeting business requirements.
• Resolving Level 2 and Level 3 incidents, working closely with Service Fulfillment Analysts to prioritize and track tasks in the ticket queues.
• Executing software installations and deployments across computing systems.
• Ensuring security and policy compliance during technical tasks.
• Participating in technical meetings and contributing updates to documentation and process definitions.
• Performing maintenance, upgrades, and configuration changes for information systems.
• Monitoring IT systems, conducting performance analysis, and providing feedback to leads and colleagues.
• Collaborating with end users, Technical Leads, IT Project Managers, and external service providers.

At EIRE Systems, we value professional growth and offer opportunities for special projects, business travel, and short-term assignments to other locations to further enhance your skills and expertise.

Competencies:

• Fluent / Native-level Japanese (MUST).
• Excellent troubleshooting and problem-solving abilities.
• Customer-focused with exceptional customer service skills, displaying sensitivity and discretion when needed.
• Strong multitasking skills, meeting commitments even in high-pressure situations.
• Proactive and dynamic attitude with flexibility to adapt to evolving demands.
• High energy, enthusiasm, and passion for delivering outstanding results.
• Process-oriented mindset with a keen awareness of cultural differences and global acumen.

Education/Experience:

• Minimum of two years' hands-on experience in enterprise IT infrastructure support and service delivery.
• Familiarity with Windows Servers, Azure, Cisco/Cisco Meraki Networking, and IT Security (desired).
• Knowledge of Server virtualization, such as Windows Hyper-V (desired).
• Familiarity with ITSM, such as ITIL (desired).
• Computing or engineering degree (desired).
• Professional technical certifications such as MCSA, MCSE, Azure Administrator Associate, CCNA, CCNP (highly desirable).
• Previous experience working in a global IT team (highly desirable).