オペレーションズオフィサー / Operations Officer

Position Overview
To check all files created by reservations staff, booking guides and transportation and ensuring that all aspects of every tour are handled correctly and on a rotation basis.

Responsibilities:
* Issue job orders for guides and drivers.
* Reconfirm and co-ordinate with sub-agents, check transfers and airlines if necessary.
* Be in charge of quality control & customer service for execution on ground.
* Ensure timely reports.
* Keep oneself informed of economic, industrial and other trends that affect markets, products and prices in Tourism field.
* Manage, motivate and retain the team to achieve high quality performance.
* Liaise with the other departments, suppliers and EXO sister offices when needed.
* Maintain good working relations with clients and suppliers

Work Relations:
* Liaise with the other departments and EXO sister offices
* Liaise with all suppliers
* Maintain good working relations with clients and suppliers

Reports To: Team Leader / Operations Manager

Qualifications:
* Bachelor’s degree or higher in tourism related field
* Experience with a local tour operator or in a similar position and have an understanding of the complexities of this important job is a plus.
* Good command of both written and spoken Japanese as well as English; other foreign language is a plus
* Rigorous, precise and perseverant

Skills:
* Hands-on experience with the ability to work as part of a team
* Excellent communication skills; able to create and develop good communication with the suppliers and the team
* High degree of customer-oriented service
* Strong organizational skills, ability to work under pressure and to prioritize tasks
* High standard of personal conduct and presentation
* Good computer skills (word, excel, outlook)