[ホスピタリティー経験者歓迎]Customer Service Representative/ カスタマーサービス 独占求人

ビジネスサマリー：
AINEO’s main product is CIRCLE Cloud Communications, which is a widely used cloud-based business telecom and communications service. CIRCLE allows hassle-free communications from any device (mobile, PC, tablet, laptop) and helps growing businesses to stay within reach despite the high mobility required in the job or the geographical difference between the users.

Our technology covers different aspects, including networking, cloud, machine-to-machine (M2M), security, professional services, and mobility solutions. CIRCLE is cloud-based VoIP (telephone), chat, video, collaboration, and much more. 

Don't worry if the above explanation doesn't sound familiar, AINEO has a full training upon your joining to make sure you'll be able to transition seamlessly into your role

仕事内容:
This role engages with customers, who are companies from various line of businesses, about anything related to our communication solutions. This includes addressing inquiries from existing partners as well as developing new partners.

The main responsibilities:

• Providing daily support and services to AINEO's customers and build relationships of trust
  ※We are based in Tokyo (Nihonbashi) and Osaka, but we have a strong platform of CIRCLE Communications, so we can work from home if necessary as customers require.
• Provide quotations from existing customers for any additional services or configurations
• Coordinate with tech departments and system and development managers for bug reporting and development requests
• Development of new customers (targeting small and medium-sized companies with 50 or less users)
• Monitoring and handing over of customers (escalation to BD team for large companies, BD team manager for large contracts)
• Problem solving for partner companies - Cooperating with your teammates and management to arrive to the solution
• Record activities on the CRM / ticketing system for regular evaluation (automated)
• Making contribution to the team by completing the assigned projects

WHY AINEO?
AINEO Networks welcomes everyone who are passionate about technology, regardless of their professional or educational background, as we take pride in our onboarding training program so even for those who are new to technology industry, AINEO is the perfect place to start.

The team is dynamic for its mix of talents and supportive management with a diverse combination of local and international members as well.  Being part of AINEO will not only allow you to earn high compensation for your contribution, but also to develop various skills such as technical, communication, and business, so it is ideal for those who want to grow as a businessperson.

求める経験・資格など：

• Customer service or client support experience (hotel, food and beverage, hospitality related experiences are welcome)
• College degree or higher (IT majors and science majors are best)
• 2+ years of product or solution sales and customer service experience is a plus
• Positive attitude that makes people around you positive as well.
• Highly motivated and able to work with minimal direction. Must also be able to provide leadership when needed.
• Excellent communication and interpersonal skills
  ※For those who are not native Japanese speakers, must be able to interact with clients, including foreign companies and Japanese SMEs, at a near-native level, both in conversation and in writing
• Diplomatic, down-to-earth, and resourceful
• Enthusiastic, cooperativeness, driven
• Related industry experience, such as voip, network security, digital marketing and telecom/telecom or conference services, is a plus.

Technical Skills:

• Proficiency in Windows or Apple OSX in daily life.
• Understanding of iOS (for internal communication applications)
• Experience with Word, Excel, and PowerPoint
• Experience with CRM a plus (Salesforce, MS Dynamics, SugarCRM, etc.).  We use Zoho.com

This is a Tokyo-based position responsible for Partner Services & Sales, working with sales partners (resellers and distributors) in Tokyo, Osaka, Yokohama, Hiroshima, Nagoya, Sapporo, Fukuoka, Sendai.