i-devices Assistant Manager/bilingual

We owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, luxury watches and writing instruments.

REPORTING TO:Director of User Support & Infrastructure
LOCATION:Tokyo

◆MAIN PURPOSE
The New Technology Assistant Manager is a member of the Japan Infrastructure team. 
He/She will be located in Tokyo Hanzomon. 
He/she will be responsible for building and maintaining a growing idevice team (iphone, ipads, Apps) at a regional level. 
He/She will be in charge of troubleshooting, testing, implementing, administering and supporting enterprise level of Apple devices. He/she will provide support to the Japan offices, BTQs and Events.

He/She will work closely with the Director of User Support & Infrastructure and other members of the team, Project Managers and EMEA Architects, Regional IT Analysts and interacts with global IT community in a complex international environment.

◆KEY RESPONSIBILITIES
・Support Manager who managing a team of minimum 4 person
・In charge of preparing Budget
・Vendor Management
・Oversight HW/SW for apple devices
・Project follow-up
・Ensure operational continuity
・Enhancement of the current organisation
・Develop, implement and maintain policies, procedures including inventory and version management
・Deliver daily support  across Japan for offices & BTQs
・Be involved in BTQs opening and Events
 

◆Interaction
Interacts with all end-users and global IT community as they deal with all incidents and maintenance. 
He/She will interact with other IT persons in his area of expertise for support on tickets and projects.
 

◆Career requirement
・4-5 years experience in Networking
・CCNP networking skills and knowledge of supporting systems within large scale
・Good knowledge of Telecom infrastructure (LAN, MAN, WAN)
・Knowledge of new technology on the market (SDWAN, Amazon Cloud, Apple, Zscaler)
 
・Vendor management
　Experience working with Carrier (eg Verizon, BT, Softbank, etc)
 

◆Personality/skills
・Customer Focussed and service oriented
・Team player and work effectively within a global team
・Experience working in a global international  infrastructure
・Willingness to learn new technologies and maintain industry knowledge
・Excellent communication and interpersonal skills
・Technical writing skills and experience documenting procedures
・Budgeting
 

◆People management
Experience of people management for 3+ years
 

◆Language
Japanese : conversation level or higher
English : Business level or higher
French  : Business level or higher is a plus