Lead, Facilities Manager (Global IT Company, Hanzomon)

About the Client
An American multinational information technology services and consulting firm.

About the Role

This position will be responsible for providing a comprehensive range of services in the Facility & Workplace Services with a focus on customer centricity, continuous improvement, operational excellence, safety, and compliance.

The responsibilities will include operations, maintenance, purchasing of material, equipment & supplies, pantry management, and helpdesk etc.

Handover is done from client and existing outsourcing company to JLL because the service contract will start from Jun.

The Lead Facility Manager will be responsible to manage the tactical delivery for the assigned property/facility and be the on-site key point of contact for client, stakeholders, and vendors.

Team Structure: JLL x 2 and 1 partner vendor(pantry, cleaning service)
Client office location: Hanzomon, Tokyo (directly connected to the station.)
Service hour：9:00-18：00
Contract model:  Local contract, Principal Model

Job Scope

• Account Management (Governance, Supplier / Vendor Management, Financial Management, Capital Project (ad hoc), Operational Reporting, Reception, Mail, Panty service, EHS support, Indoor plants, Cleaning service, Daily inspection, Safety equipment, Event support, PPM, BCP, Sustainability, Seating, Access card, Stationary, Helpdesk

About JLL & JLL Work Dynamics
We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

JLL Work Dynamics serve an integral role in JLL’s commercial real estate businesses. We are a proven, trusted and long-term real estate service partner for 70+ global, regional, and local clients, and pride ourselves in delivering excellent facilities management services.

If you’re looking to step up your career in the field of Facilities Management, Customer Service, and Hospitality, JLL is the perfect professional home. With us, not only you’ll have a chance to work with the world’s leading businesses, but also make long-lasting professional connections and be inspired by the best. With our industry leading internal mobility policy and flexible career development program, we’re focused on opportunity and want to help you make the most of yours.

Achieve your ambitions - join us at JLL!

About You

• Communication skill to establish trust relationship with team, vendor, users, client, stakeholder, Landlord etc.
• Has a customer-oriented attitude, action; flexible, listen, proactive
• Establish JLL standard procedure and lead team to meet the expectation
• Comprehensive FM knowledge for both soft, hard and project
• Over 3 years’ experience in Facility industry or some areas which utilize past experiences
• Demonstrates proactive & professional approach to customer service.
• People management
• Business level English