Community Ambassador

About JLL & JLL Work Dynamics

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

JLL Work Dynamics serve an integral role in JLL’s commercial real estate businesses. We are a proven, trusted and long-term real estate service partner for 70+ global, regional, and local clients, and pride ourselves in delivering excellent facilities management services.

If you’re looking to step up your career in the field of Facilities Management, Customer Service, and Hospitality, JLL is the perfect professional home. With us, not only you’ll have a chance to work with the world’s leading businesses, but also make long-lasting professional connections and be inspired by the best. With our industry leading internal mobility policy and flexible career development program, we’re focused on opportunity and want to help you make the most of yours.

Achieve your ambitions - join us at JLL!

About the Role

• Support the employee experience by providing hospitable and warm customer service within the office
• Assist Facilities Management in the delivery of soft & hard services
• Manage all the maintenance matter of the premises including any designated financial, maintenance, procurement, asset and vendor management
• Develop an understanding of and sound working relationship with key representatives of the client, suppliers and team members.
• Be the voice of the customer by listening and providing for their requests
• Be a supporter of change and spokesperson for the office move

Duties & Responsibilities

• To proactively engage with the users to deliver the clients’ key initiatives and messages; listen and understand the needs from them for future improvements.
• Need to be culturally sensitive and perform work ethically and with integrity.
• Good knowledge of the surrounding places e.g. location of the ATM, restaurant, direction to the train station
• Responds to requests for information, service, and assistance in a timely manner.
• Support in planning  office event – e.g.  sustainability campaign, festival celebration etc.
• Manage broadcast material to client group communication team for SAP to send out to the whole office  
• Manage in Helpdesk by answering call and ensure all calls are log into Helpdesk system and ensure tickets are being followed up by the relevant team
• Upkeep and update the list of vendors and contacts monthly
• Manage collation for all team monthly report
• Handle Minutes of Meeting with JLL vendor & landlord
• Manage any other duties as assigned by the reporting Manager for any operational or business needs
• Handle Vendor invoices that include coding, tracking the payment
• Handle and coordinate all the landlord meeting and requirement
• Handle all soft services related matter (reception, mailroom, pantry, cleaning, pest control, landscaping, card access, C-pass request etc.)
• Handle all hard services related matter with vendor and landlord (UPS, FM200, BMS, CMS, HVAC maintenance, Annual Shutdown etc.)

About You

• Able to multitask and resolve multiple requests simultaneously
• Adequate interpersonal skills to manage diverse range of service providers and Client representatives
• Good people skills and ability to interact with a wide range of client users and demands
• PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
• Demonstrated experience with continuous improvement initiative
• Good communicator, confident, friendly, engaging
• Able to relate to different stakeholders of the organisation
• “Customer first” mind set