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求人ID : 1312207 更新日 : 2022年10月03日
外資系、上場企業、英語活用、グローバル環境

Desktop Support Engineer

勤務地 東京都 23区
雇用形態 契約
給与 600万円 ~ 650万円

ワークスタイル

リモートワーク・在宅勤務

募集要項

Job roles and responsibilities

• Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment

• Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications

• Troubleshoot application issues

• Consistently meet Service Level Agreements

• Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues

• Train users by instructing them on the technical aspects and use of standard software packages and/or hardware peripherals.

• Work independently to troubleshoot all support requests and follow escalation policies

• Responsible for computer hardware builds and maintaining inventory for computers ready to deploy

• Provide support to all business users

• Establish and maintain a positive professional relationship with users and clients

• Participate in testing, documentation and implementation of assigned projects

• Responsible for tracking software and hardware inventory per company policies

• Hands and Feet Support for Server, Storage, Backup & Network equipment

• Participates in after hours on call rotation

• Support tactical and strategic goals of the Team

• Additional duties as and when required

 

Technical Skills

• Desktop operation and support - Installation, configuration, administration and maintenance of ongoing usability of desktop, computers, peripheral equipment and software within established standards and guidelines; Works with vendor support contacts to resolve technical problems with desktop computing equipment and software; Recommends and / or performs upgrades on systems to ensure longevity; Works with procurement staff to purchase hardware and software; Assesses functional needs to determine specifications for purchases; Orders computer supplies.

• Windows Administration - Terminal Services, Active Directory, Group Policy and tools from2008, and 2012 server, DFS Service

• Operating Systems – Windows 7 to 8.1 and Windows 10 (preferably)

• Windows Imaging - SCCM 2012, MDT, WDS

• SCCM – Operating system deployments, Application and Security Patch Deployment, Troubleshooting

• Office Suites - Microsoft Office Suite - Office, Word, Access, Excel, and PowerPoint, Office 365

• Good knowledge on ticketing and monitoring tools (preferably service now)

• Good knowledge on ITIL Processes

• End User computing skills – troubleshooting issues with desktops, laptops, Tablets, Mobile devices, Network Printers, applications etc.

• Basic knowledge to provide Hands and Feet support for Server, Storage, Backup & Network equipment , IPT endpoints

•Virtual Endpoint Support – Win 7, Win 10, HSD

応募必要条件

職務経験 3年以上
キャリアレベル 新卒・未経験者レベル
英語レベル 基礎会話レベル
日本語レベル ビジネス会話レベル
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

勤務地

  • 東京都 23区

労働条件

雇用形態 契約
給与 600万円 ~ 650万円

職種

  • IT、通信 > ヘルプデスク、デスクトップサポート
  • IT、通信 > ハードウェアエンジニアリング
  • IT、通信 > モバイル
  • IT、通信 > ネットワーク、シスアド
  • IT、通信 > 情報アーキテクチャー
アウトソーシング会社情報

コグニザントジャパン株式会社

Desktop Support Engineer の求人情報 | 外資系求人・英語を使う転職・就職ならキャリアクロス

会社概要

会社の種類 大手企業 (300名を超える従業員数) - 外資系企業

会社説明

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.

コグニザント(Cognizant Technology Solutions Corporation  NASDAQ: CTSM)は、世界をリードするプロフェッショナルサービスプロバイダとして、数多くのクライアント企業の業務やテクノロジーモデルの変化を通じて、本格的なデジタル時代への対応を強力にサポートしています。

業種別に特化された小国案と徳治のコンサルティングアプローチは、クライアント企業の未来の成長に向けたビジョンを形づくり、これまで以上に斬新かつ効率性に優れたビジネスの実践を支援します。コグニザントジャパン株式会社は、米国コグニザントの日本法人です。