【ホスピタリティ、コンシェルジュ経験者歓迎】Workplace Community Lead（IT＠Tamachi)

A Workplace Community Lead will be the primary point of contact for the Workplace team and acts as the "face" of Workplace, who is responsible for forging a lasting, open and collaborative relationship with employees and clients through delivery of superior and engaging workplace experiences.
 

Illustrate Workplace core values and strive to achieve our mission.

　ⅰ）Engagement

• Greeting /Point of Contact

• Be the first (and last) point of contact for Workplace

• Cover the concierge desk during business hours when required

• Answer “walk-up” employees’ questions or refer inquirer to additional resources

• Work on team initiatives designed to develop connections between employees, including event support, email and print communications

• Collect feedbacks for future service improvement

　ⅱ）Event Management

• Formulate a weekly/monthly calendar of events and implementation plans

• Build and maintain "Standard Operating Procedures"

• Organize facilities and manage all events' details such as decor, catering, entertainment, transportation, venue prep, invitee list, special guests, equipment, promotional materials etc...

• Provide outstanding customer service and organizing memorable events that exceeds client's expectations

• Propose ideas to improve event and service quality

About the Client（IT＠Tamachi）

The client is specialized in a cloud computing and virtualization. Our client is a leading provider of multi-cloud services for all apps, enabling digital innovation with enterprise control. It develops and sells products and services that boast the world's largest share in the IT virtualization market.

Experience  

• College graduate with a four-year degree preferred
• Customer service/ industry and/or Workplace field experience a plus hospitality
• Event coordination experience
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

Task Skills

• Customer relationship management
• Planning and organizing
• Proficient in basic computer skills
• Strong social media literacy
• Basic English skill

Personal Skills  

• Must have strong verbal and written communication skills
• Passion and understanding for client’s mission and values
• Focused self-starter who thrives on being the "go to" person about office needs
• Confident, friendly & engaging
• Strong drive and persistence to achieve results