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求人ID : 1289310 更新日 : 2022年08月12日
◆社内公用語英語 ◆クラウドテレコミュニケーションソフトウェア ◆日本橋勤務

[ホスピタリティー経験者歓迎]Partner Service Representative/ パートナーサービス 独占求人

採用企業 アイネオ株式会社
勤務地 東京都 23区
雇用形態 正社員
給与 300万円 ~ 600万円

ワークスタイル

服装カジュアル 残業少なめ フレックスタイム制

募集要項

ビジネスサマリー:
AINEO Networks is the perfect company for tech lovers and those who want to be in the next generation cloud. Full office facilities, an energetic and enjoyable workplace, and an excellent bright team. AINEO’s main product is CIRCLE Cloud Communications, which is a widely used cloud-based business telecom and communications service. CIRCLE allows hassle-free communications from any device (mobile, PC, tablet, laptop). CIRCLE helps growing businesses to stay within reach despite the high mobility of the job or the geographical difference between the users. Ultimately, we work daily to solve technology and business’ key challenges for our partners by improving communication efficiency and creating new business opportunities. AINEO brings communications together.

仕事内容:
The Partner Services (PS) team is the department that engages with partner companies in relation to our communication solutions. This includes addressing inquiries from existing partners as well as developing new partners. Our technology covers different aspects, including networking, cloud, machine-to-machine (M2M), security, professional services, and mobility solutions. CIRCLE is cloud-based VoIP (telephone), chat, video, collaboration, and much more.

The main responsibilities of a Partner Service Representative (PSR) are:

• Providing daily support and services to AINEO's partners and build relationships of trust. We are based in Tokyo (Nihonbashi) and Osaka, but we have a strong platform of CIRCLE Communications, so we can work from home if necessary as partners require.
• Provide quotations from existing partners for any additional services or configurations
• Coordinate with tech departments and system and development managers for bug reporting and development requests
• Development of new partner companies (targeting small and medium-sized companies with 50 or less users)
• Monitoring and handing over of partner companies (escalation to BD team for large companies, BD team manager for large contracts)
• Problem solving for partner companies. Cooperating with your teammates and management to arrive to the solution
• Record activities on the CRM / ticketing system for regular evaluation (automated)
• Making contribution to the team by completing the assigned projects

Life as AINEO’s Partner Service
CIRCLE Cloud Communications' Partner Services Division (PS) is a dynamic team for its mix of talents and a supportive management. Tech is international and so we are mostly locals but have international players on our team as well.  AINEO's Partner Service Representatives (PSR) will not only allow you to earn high compensation for your contribution, but also develops various skills such as technical, communication, and business, so it is ideal for those who want to grow as a businessperson.

We are waiting for applications from those who want to play an active role in the Business Development, which is essential to customer needs.

応募必要条件

職務経験 1年以上
キャリアレベル 新卒・未経験者レベル
英語レベル 日常会話レベル (英語使用比率: 50%程度)
日本語レベル ネイティブ
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

求める経験・資格など:

  • Customer service or client support experience (hotel, food and beverage, hospitality related experiences are welcome)
  • College degree or higher (IT majors and science majors are best)
  • 2+ years of product or solution sales and customer service experience
  • Positive attitude that makes people around you positive as well.
  • Highly motivated and able to work with minimal direction. Must also be able to provide leadership when needed.
  • Excellent communication and interpersonal skills (for those who are not native Japanese speakers, must be able to interact with clients, including foreign companies and Japanese SMEs, at a near-native level, both in conversation and in writing)
  • Diplomatic, down-to-earth, and resourceful
  • Enthusiastic, cooperativeness, driven
  • Related industry experience, such as voip, network security, digital marketing and telecom/telecom or conference services, is a plus.

Technical Skills:

  • Proficiency in Windows or Apple OSX in daily life.
  • Understanding of iOS (for internal communication applications)
  • Experience with Word, Excel, and PowerPoint
  • Experience with CRM a plus (Salesforce, MS Dynamics, SugarCRM, etc.).  We use Zoho.com

This is a Tokyo-based position responsible for Partner Services & Sales, working with sales partners (resellers and distributors) in Tokyo, Osaka, Yokohama, Hiroshima, Nagoya, Sapporo, Fukuoka, Sendai.

勤務地

  • 東京都 23区

労働条件

雇用形態 正社員
給与 300万円 ~ 600万円
ボーナス 固定給+ボーナス
歩合給 固定給+歩合給
配属部署 CIRCLE クラウドコミュニケーション・チーム

職種

  • カスタマーサービス > カスタマーサービス
  • カスタマーサービス > コールセンター
  • カスタマーサービス > ヘルプデスク
  • カスタマーサービス > その他: カスタマーサービス関連職
  • 旅行、サービス > ホテル、リゾート
採用企業情報

アイネオ株式会社

[ホスピタリティー経験者歓迎]Partner Service Representative/ パートナーサービス の求人情報 | 外資系求人・英語を使う転職・就職ならキャリアクロス

会社説明

"Bright, Quality of Life"

AINEO Networks (pronounced EYE-NEY-OH) was founded by engineers who started by doing consulting for Fortune 500 companies in Japan in 1996.

AINEO’s team has a distinct ability to effectively apply technology to generate revenue for the clients that are in high demand. It has been the strength of AINEO ever since.

AINEO Networks is a regional provider of cloud servers, telecommunications systems, technology systems, support, and service. One of AINEO’s most important traits is that our team remembers our consulting roots at every site we are entrusted with, consistently re-evaluating the systems, products, and processes implemented to better serve and help the client.

AINEO Networks(アイネオと発音)は、1996年に数名のエンジニアによって設立され、フォーチュン500に選ばれた外資系企業様の日本拠点のオフィスに対して様々なコンサルティングを提供してまいりました。

弊社の開発チームは効果的にテクノロジーを利用して、お客様が利益を上げることを可能とします。これはAINEOの設立以来の強みです。AINEOでは様々なシステムやサービスを提供、サポートしておりますが、最も重要な点は、弊社では担当した全てのシステムなどの詳細を把握し、継続的な見直しと提案を行うことです。

チームにはエキスパートが存在し、情報テクノロジーやボイスシステムのコンサルティングを行っております。弊社のお客様の業種は、航空、化粧品、保険会社、建築関連、高級品などを扱う企業、著名な米国のソフトウェア会社、日本全国・アジア地域などで事業を展開する大規模な小売業者など様々です。

AINEOは「BQF」 - bright、quick、flexibleとしてポリシーを掲げており、皆様が活躍できる職場を用意しております。奮ってご応募ください。