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求人ID : 1259826 更新日 : 2024年03月21日
working in an internatioanl team

Deskside Support Engineer (Shared Services)

採用企業 BiOS, Inc.
勤務地 東京都 23区
雇用形態 契約
給与 500万円 ~ 600万円

募集要項

Job Description

Key responsibilities

  • Handling technical inquiries raised via email, phone and/or in-person for tier-2 and -2.5 support.
  • Schedule, monitor and deliver support for end-users within agreed SLA levels.
  • Escalate support inquiries to tier-1, -1.5 and/or 3, if needed.
  • Provide VIP support for internal (BIOS) and external (Client) end-users.
  • Demonstrate the ability to identify and escalate requests for approval, if and when needed.
  • Establish a professional communication, in writing and verbally, with internal (BIOS) and external (Client) end-users.
  • Working off-schedule to attend meetings and/or support inquiries outside main support site.
  • Creating documentation and materials to help educate end-users, if needed.
  • Assist with testing and rolling out new tools and applications.
  • Training team members on support knowledge for external users.
  • Comply with BIOS ISMS policies for handling of internal (BIOS) and external (Client) information. ※Training provided during staff induction phase

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル
日本語レベル 流暢
最終学歴 高等学校卒
現在のビザ 日本での就労許可が必要です

スキル・資格

Required skills

  • 4+ of relevant support experience of Microsoft Office and Windows support and configuration.
  • Expert in with Microsoft 8.1 and 10 desktop issues
  • Troubleshooting skills with network, firewall and telecommunication devices
  • Technical knowledge and understanding of industry standards and practices.
  • Strong communication and technical writing skills.
  • Ability to quickly learn new skills and technologies
  • Focused and oriented when working with support team members and teams outside of the support frame.
  • Possess and demonstrate technical knowledge to support tier-2 and -2.5 requests.
  • Technical certifications are a bonus

 

 

Required Languages:

English: Business level (IELTS 7 (8 preferred); TOEFL 22 or higher)

Japanese: Business level (JLPT 2+ and above)

 

Work Hours:     

Monday-Friday 9:00-18:00

*May require work outside of the regular hours depending on support client.

**May require to work hybrid (In-person and remote)

 

勤務地

  • 東京都 23区

労働条件

雇用形態 契約
給与 500万円 ~ 600万円

職種

  • ICTスペシャリスト(IT・Web・通信系) > テクニカルサポート
  • ICTスペシャリスト(IT・Web・通信系) > ネットワークエンジニア