|勤務地||東京都 23区, 渋谷区|
JOB TITLE: Business System Analyst – Supply Chain
REPORTS TO: Manager, IT
DIRECT REPORTS: No
LOCATION: Deckers Japan
The BSA for Supply Chain will support and evolve Deckers global business capabilities in the functional area of order management/Logistics and inventory. He/she will liaise with business partners to support the company’s strategic goals of delivering growth, increasing speed-to-market, and driving an engaging omni-channel consumer experience.
The position will be involved in the company’s dynamic evolution of its end-to-end solution like supply chain, order management, inventory and 3PL those support Deckers omni-channel business model. Continuous business process & application system improvements will align with the company’s strategic imperatives of speed-to-market, inventory management and consumer engagement.
ESSENTIAL JOB FUNCTIONS:
Enterprise Systems Functional Analysis (40% of time)
Collaborate with business partners (i.e. Customer Service/Logistics/Operations) to identify new opportunities, gaps and additional needed functionality within existing and new system to improve business process, maximize efficiency and cost saving. Requirements gathering & analyzing, function design (in collaboration with Global IT teams) to drive the development and delivery of new functions/system to support business. This will include EBS order management fulfillment / full cycle of supply chain /3PL distribution/ inventory management. Ensure the business requirements are properly captured by IT team in his/her area.
Project Management (25% of time)
Defining projects plans and schedules to deliver the solutions identified above and using Deckers project management methodologies, secure the appropriate resources to deliver the projects. Work with Regional & Global IT resources, and/ or selected vendors to ensure that projects stay on track and drive to completion. Proper conflict management to make sure project can go in the right direction.
Routine System Support (20% of time)
Able to analyze problems and provide coherent solutions to both users and management. Work with internal and external IT team (Global IT team & vendors) to define solutions, create spec documents, define workarounds, test and implement actions to resolve problems. This will include the ability to troubleshoot all the application related issues for order management /supply chain/inventory and 3PL.
Service Management (15% of time)
He / She will work closely with internal/external vendor teams, to make sure the service delivered within aligned scope/SLA and meet user expectations. Weekly service review like ticket review and SLA review is required. As a part of these routines, he/she needs to initiate service improvements suggestions and influence the internal/external vendor teams to make it happen.