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求人ID : 1188424 更新日 : 2021年09月14日
Native English or equivalent welcomed!

User Support – EdTech Learning Platform  

採用企業 GLOBIS Corporation/株式会社グロービス
勤務地 東京都 23区, 千代田区
雇用形態 正社員
給与 400万円 ~ 経験考慮の上、応相談

ワークスタイル

リモートワーク・在宅勤務 服装カジュアル 副業OK 残業少なめ フレックスタイム制

募集要項

Overview

We are looking for an experienced user support professional to join the support and operations team. As we launch GLOBIS Unlimited, a business microlearning online platform, into overseas markets, we want to make sure our users have a first-class experience and our operations run smoothly.

You will be interacting with customers and creating support materials in English, but will be working closely with our Japanese operations team, so conversational to business level Japanese is required. This role requires great understanding of our learners to provide them an excellent experience and an entrepreneurial spirit as we build our global operations team.

About GLOBIS Unlimited: GLOBIS Unlimited is a business microlearning online platform, providing microlearning courses on MBA-level business topics.

https://unlimited.globis.co.jp/top/

Responsibilities
Will include:

  • Answer user support email inquiries accurately and in a timely manner
  • Create support materials for end-users published on web
  • Create support materials and operations manuals for internal stakeholders
  • Design and execute operations procedures for global corporate clients
  • Manage Terms of Use and Privacy Policy in line with global needs
  • Other tasks as required by team or division

 

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル ネイティブ (英語使用比率: 50%程度)
日本語レベル ビジネス会話レベル
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

Qualifications (Required)

  • Native English or equivalent (written and spoken)
  • JLPT N2 or equivalent
  • 3+ years experience in a customer facing role for a technology service or product (or equivalent skillset)
  • Experience working with helpdesk/ticketing software
  • Excellent writing and communication skills
  • Strong time/project management skills

Qualifications (Preferred)

  • Basic HTML/CSS skills
  • Experience implementing helpdesk/ticketing and web-based support software

勤務地

  • 東京都 23区, 千代田区
  • 有楽町線、 麹町駅

労働条件

雇用形態 正社員
給与 400万円 ~ 経験考慮の上、応相談
勤務時間 Flex working hrs. Typical working hrs 9:30-6:00pm (1 hour break)
休日・休暇 Saturdays, Sundays, and holidays
配属部署 GLOBIS Digital Platform
採用企業情報

株式会社グロービス

User Support – EdTech Learning Platform   の求人情報 | 外資系求人・英語を使う転職・就職ならキャリアクロス

会社概要

会社の種類 大手企業 (300名を超える従業員数)
外国人の割合 外国人 少数

会社説明

About GLOBIS:

GLOBIS strives to bring creative change and innovation to society, through people, capital, and knowledge. We nurture business leaders at GLOBIS University, Japan’s largest business school. Over 1,400 leading companies have sharpened their management capabilities with GLOBIS Corporate Education. GLOBIS has supported the growth of start-ups by investing over 66 billion yen in funds in 130 companies through GLOBIS Capital Partners. Utilizing the GLOBIS Insights digital media platform and GLOBIS MBA book series, we have shared management expertise globally.