求人ID : 1163293 更新日 : 2021年05月05日
Great work/life balance, friendly team

Regional Service Delivery Manager (APAC) 独占求人

採用企業 systemsGo Corporation
勤務地 東京都 23区, 港区
勤務形態 正社員
給与 900万円 ~ 1200万円

募集要項

 

We are seeking a Regional Service Delivery Manager to join our team, this position can be based in Tokyo, Hong Kong, Shanghai or Singapore. We can offer a generous package and great work-life balance for the right candidate.

The core function of this posiiton is to manage systemsGo’s Managed Service Business Unit regionally, including managing our people in the unit, utilizing current and new technologies as they come available to deliver services to our clients.

Responsibilities include:

  • Build on the existing sales and delivery processes to achieve corporate objectives of the Managed Services Business Unit

  • Work with members of the sales team to help analyze prospect clients, understand their requirements and assist with the creation and pricing of proposals. Presentation of such proposals will be required

  • Manage the delivery teams across the region to deliver end to end services as per the client contract

  • Ensure team is sufficiently sized and skilled to deliver as per contract requirements, making new hires as more customers are onboarded

  • Further develop systems to track performance against SLAs

  • Supervise and Manage staff to deliver contracts ensuring adherence to SLAs etc.

  • Develop renumeration or award systems to incentivize and reward delivery team members

  • Review and improve as may be required the support systems and processes in place 

  • Ensure customer needs are met and they are satisfied, meeting with clients as required and resolving any issues that may arise

  • Ensure customer contracts are renewed and as may be possibly expanded and improved

  • Track the profitability of each account and team managing to gross profit targets

  • Build on already established partnerships and strategically develop new ones where applicable

 

応募必要条件

職務経験 6年以上
キャリアレベル 中途経験者レベル
英語レベル 流暢 (英語使用比率: 75%程度)
日本語レベル 日常会話レベル
その他言語 中国語: 北京語 - 日常会話レベル
Chinese ability nice to have
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

 

 

  • Experience as a proactive IT support services delivery manager who is ready to move into a regional position across multiple countries, must have previous experience as an SDM covering at least 2 countries within the APAC region

  • Good client and management and communication skills

  • Effective time management skills

  • Excellent organizational skills

  • Excellent communication skills in English. Business level or higher ability in either Mandarin and or Japanese would be strong plus

* Please either apply to this ad through CareerCross or email me directly with your resume at: craig.cook@systemsgo.asia

勤務地

  • 東京都 23区, 港区
  • 日比谷線、 神谷町駅

労働条件

勤務形態 正社員
給与 900万円 ~ 1200万円
勤務時間 Mon-Fri 9am-6pm
休日・休暇 Paid leave, national holidays, weekends, ext leave available
配属部署 Management team
採用企業情報

株式会社システムズ ゴー

Regional Service Delivery Manager (APAC) - 1163293

会社概要

会社の種類 中小企業 (従業員300名以下) - 外資系企業
外国人の割合 外国人 多数

会社説明

 

systemsGo is a well-established and growing IT professional services company based in Tokyo with offices in Osaka, Hong Kong, Shanghai, Singapore, Beijing and also servicing clients in Seoul, Bangkok, Kuala Lumpur, Hanoi and Taipei.

We are committed to providing our clients with the highest-quality professional services which include IT infrastructure support, systems integration, project management, consulting and staffing solutions. Our client portfolio includes global investment banks, private equity firms, pharmaceutical and biotech companies, law firms, IT companies, trading & manufacturing firms.

We look after our employees, provide many opportunities for career advancement, competitive salaries, excellent benefits and opportunities to travel and relocate to companies within our group. We are always looking for people with the same commitment to providing quality service, and an enthusiasm to learn and grow.