求人ID : 1151874 更新日 : 2021年05月07日
A global online brokerage firm

Client Services Executive 【顧客対応の経験者募集】 オーストラリア外資FinTech/赤坂勤務

採用企業 TF Global Markets Japan 株式会社
勤務地 東京都 23区, 港区
勤務形態 正社員
給与 経験考慮の上、応相談

募集要項

ThinkMarkets is a global online brokerage firm, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we allow our clients to trade the world 24-hours a day. Our mission is to disrupt the brokerage industry by allowing access to global markets and thousands of products to allow our clients to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms.

We are seeking a Client Services Executive to join our rapidly growing global workforce in Japan. This position will be the first point of contact supporting our potential and existing clients in their day-to-day trading activities. This position will become familiar with and thoroughly understand our company’s processes, products, and sales techniques per region. The main objective of the Client Services Executive will be to maintain ThinkMarkets' service quality standards and ensure clients’ needs and queries are resolved as quickly and as efficiently as possible. This is an integral position that will play a key role in the company’s client acquisition and retention strategy and your demeanor will strongly reflect our core values.

Responsibilities:

  • Answer incoming client enquiries via several channels including live chat, email, and phone
  • Process clients’ trade orders over the phone and internet
  • Show solid understanding of our products, offerings, and processes to resolve client enquiries and progress the client though the account opening, funding, or trading process
  • Directly contribute to an improved client experience by showing your passion for financial markets and trading, while adding value to every client interaction
  • Be a dedicated team player and collaborate with your colleagues and other stakeholders to meet and exceed your personal, departmental, and group KPIs
  • Spot and utilize cross-sell and up-sell opportunities during client interactions by utilizing sound business awareness
  • Regularly liaise with other departments to stay up to date on regulatory requirements, offers, and internal processes
  • Keep accurate records of client communications and regularly update CRM entries and record all your activities

応募必要条件

職務経験 6年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル
日本語レベル 流暢
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

【応募条件】

・顧客対応(カスタマーサービスや顧客管理)の経験がある方

・FX取引の外務員を有する方

【あると望ましい経験・能力】

・KYC業務経験がある方

・株式やFXなどの金融商品取引の経験がある方

 

preferred experiences(not required):

  • Bachelor’s degree, preferably in Business, Economics, or Finance
  • Minimum 2 years of client service or telesales experience, preferably within a regulated industry
  • Experience of working in a fast-paced environment; experience within the FX and CFD sector would be highly advantageous
  • Skilled negotiator with strong influencing skills
  • Genuine passion for the financial markets
  • Inquisitive and able to propose logical solutions to identified problems
  • Resilient and able to adapt quickly to a fast-paced environment
  • Organized and able to prioritize well with colleagues across the globe

勤務地

  • 東京都 23区, 港区
  • 千代田線、 赤坂駅

労働条件

勤務形態 正社員
給与 経験考慮の上、応相談
採用企業情報

TF Global Markets Japan 株式会社

Client Services Executive 【顧客対応の経験者募集】 オーストラリア外資FinTech/赤坂勤務 - 1151874

会社説明

 

TF Global Markets Japan株式会社(以下、当社といいます。)は、TF Global Markets (Aust) Ltd.の子会社です。
TF Global Markets (Aust) Ltd.は2020年3月17日付で当社を完全子会社としたことにより、当社を通じて日本におけるサービスを提供できることとなりました。それに伴いまして、当社の経営体制および社内体制を大幅に刷新・強化し、現在、事業再構築に向けて準備を進めております。
当社は、今後におきましても引き続き、日本の金商法をはじめすべての法令諸規則を遵守し、我が国資本市場の発展に寄与して参りたいと考えております。

なお、当社は旧社名を株式会社AFTと称しておりましたが、2020年12月3日をもって現在のTF Global Markets Japan株式会社と商号変更しております。