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求人ID : 1143961 更新日 : 2021年09月15日
Friendly and inclusive workplace culture

【アメリカ外資企業】Technical Enablement Engineer (Japanese Speaking)

採用企業 Datadog Japan合同会社
勤務地 東京都 23区, 中央区
雇用形態 正社員
給与 経験考慮の上、応相談

募集要項

【所属チーム】

Datadog 自社製品のエキスパートチームに所属していただきます。
技術ソリューションチームは潜在顧客に対する知識の提供に加えて、既存のお客様の満足と成功を保証することで、Datadog の世界的な事業成長をサポートしています。
また、デモ、プレゼンテーション、技術評価、継続的なサポートを通じて、技術と製品の専門知識をお客様と共有しています。技術ソリューションチームは今まさに成長を遂げているグローバルなチームで、メンバー同士の知識共有、および技術的なスキルセットの継続的な向上のために常に連携しています。

【ビジネスチャンス】

テクニカルアカウントマネージャー (TAM) は、Datadog で利用可能な製品と機能の包括的なスイートのサポート、導入支援、ガイダンスの提供などを通じて、当社の最大手顧客にトップクラスの技術サービスを提供していただくポジションです。
TAM は、IT オペレーションをビジネス上の価値へと昇華させる専門家として、また信頼できるアドバイザーとして高く評価されています。

【業務内容】

  • 販売前、販売後、更新プロセスに沿って、お客様の技術サポートと製品採用に関するアドバイスを提供
  • お客様のITオペレーション環境を定期的に分析し、Datadogの価値を最大化するためのアドバイスを提供
  • お客様の目標とユースケースを把握し、プロセスの変更、製品の採用、構成、および希望の要件にあった追加機能を提案することで、お客様のニーズを充足
  • 顧客側の有望な担当者のメンターとなり、育成に貢献
  • 顧客との月次・四半期ビジネスレビューの実施およびその準備
  • Datadogの製品管理/エンジニアリング/技術サービスチームと協力して、新機能や製品の特定を支援
  • ベストプラクティスを継続的に進化させ、技術製品の採用とお客様の成功につなげる

【このポジションのメリット】

  • グローバルかつ競争力のある米国式の福利厚生
  • 新入社員持株会(RSU)と従業員株式購入制度
  • 継続的なキャリア開発とキャリアパス構築の機会
  • 製品と業界の深い理解を深めるための製品トレーニング
  • トップクラスのオンボーディング
  • 部門を横断した社内メンター&バディプログラム
  • フレンドリーかつインクルーシブな文化

【当社について】

Datadog はクラウドアプリケーションのモニタリング&セキュリティプラットフォームです。
当社の SaaS 製品は業界や企業規模を問わず、デジタル変革、クラウド移行、テクノロジースタック全体のインフラ監視ソリューションを求める組織において多数導入されており、日々、開発・運用・セキュリティチーム間のシームレスなコラボレーションと問題解決を世界中でサポートしています。
今日の社会におけるクラウド技術の普及、およびデジタル運用とアジリティの重要性を受け、Datadog は業界の革新的なリーダー企業として今後も長期的な成長を続けていきます。 

The Team:

We are Datadog's in-house product experts.
The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.

The Oppotuniry:

A Technical Enablement Manager (TEM) will continue to provide “white glove” technical service to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog.
A TEM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

You Will:

  • Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
  • Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
  • Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
  • Mentor and train the customer’s champions
  • Participate and prepare for Monthly and Quarterly Business Reviews with customers
  • Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
  • Continuously evolve best practice to technical product adoption and customer success

Why You Should Apply:

  • Generous and competitive global and US benefits
  • New hire stock equity (RSUs) and employee stock purchase plan
  • Continuous career development and pathing opportunities 
  • Product training to develop an in-depth understanding of our product and space
  • Best in breed onboarding
  • Internal mentor and buddy program cross-departmentally
  • Friendly and inclusive workplace culture

About Us:

Datadog is the monitoring and security platform for cloud applications.
Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally.
Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term. 

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル
日本語レベル ネイティブ
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

【求める素質・スキル】

  • 高度な技術バックグラウンド、およびIT運用の実務経験をお持ちの方
  • 企業のビジネス要件をすぐに理解し、Datadogの価値とその技術詳細を上層部のエグゼクティブ、技術主任、およびすべての関係者に説明することができる、積極的かつ技術に精通したプロフェッショナル
  • AWS、Azure、GCPの豊富な経験をお持ちの方
  • Python、Javascript、Ruby、Perl、Go、PHP、Chef/Puppetなどのスクリプト言語の理解に支障がない方
  • Jenkins、GitlabなどのCI/CDツールの使用に習熟している方
  • Docker、Kubernetes、Rancherなどのコンテナ化ツールの知識をお持ちの方
  • クライアント先との間を移動し、最大4時間の滞在が可能な方
  • 自動車、電車、飛行機での移動が可能な方(業務時間の最大70%)

【ボーナスポイント】

  • TAMとしてクラウド業界の中堅・中小企業の顧客をサポートしたことがある方
  • Datadogや他のクラウド監視ツールの使用経験がある方。

You Are:

  • Someone with a solid technical grounding and hands-on experience of IT Operations
  • A self-starter, tech-savvy professional who understands a company’s business requirements with ease and explain Datadog’s value and technical details to C-level executives, a technical guru and everything in between
  • Confident in your hands on experience AWS, Azure or GCP
  • Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
  • Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
  • Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
  • Able to sit up to 4 hours, traveling to and from client sites 
  • Able to travel via auto, train or air up to 70% of the time 

Bonus Points:

  • Previous experience working as a TEM supporting mid-market and/or Enterprise customers in the cloud space
  • You have experience using Datadog and/or other cloud monitoring tools. 

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

勤務地

  • 東京都 23区, 中央区
  • 銀座線、 日本橋駅

労働条件

雇用形態 正社員
給与 経験考慮の上、応相談
採用企業情報

Datadog Japan合同会社

【アメリカ外資系企業】Technical Enablement Engineer (Japanese Speaking) の求人情報 | 外資系求人・英語を使う転職・就職ならキャリアクロス

会社概要

会社の種類 外資企業

会社説明

 

Modern monitoring & security
We are building the monitoring and security platform for developers, IT operations and business users in the cloud age.

PRODUCT
See it all in one place
Your servers, your clouds, your metrics, your apps, your team. Together.
See across systems, apps, and services
With turn-key integrations, Datadog seamlessly aggregates metrics and events across the full devops stack.

  • SaaS and Cloud providers
  • Automation tools
  • Monitoring and instrumentation
  • Source control and bug tracking
  • Databases and common server components
  • All listed integrations are supported by Datadog

Integrations
Get full visibility into modern applications
Monitor, troubleshoot, and optimize application performance.

  • Trace requests from end to end across distributed systems
  • Track app performance with auto-generated service overviews
  • Graph and alert on error rates or latency percentiles (p95, p99, etc.)
  • Instrument your code using open source tracing libraries

Dashboards
Build real-time interactive dashboards
More than summary dashboards, Datadog offers all high-resolution metrics and events for manipulation and graphing.

  • See graphs across sources in real-time
  • Slice data by host, device, or any other tag
  • Compute rates, ratios, averages or integrals
  • Easily customize views, interactively or in code

Infrastructure Monitoring
Datadog’s SaaS-based infrastructure monitoring provides metrics, visualizations, and alerting to ensure your engineering teams can maintain and optimize your cloud or hybrid environments. With extensive coverage of popular technologies, a simple deployment process that requires little maintenance, and an easy-to-use interface, Datadog helps teams communicate and troubleshoot more effectively.

Log Management
Analyze and explore log data in context
Quickly search, filter, and analyze your logs for troubleshooting and open-ended exploration of your data.

  • Automatically collect logs from all your services, applications, and platforms
  • Navigate seamlessly between logs, metrics, and request traces
  • See log data in context with automated tagging and correlation
  • Visualize and alert on log data

APM
Get full visibility into modern applications
Monitor, troubleshoot, and optimize application performance.

  • Trace requests from end to end across distributed systems
  • Track app performance with auto-generated service overviews
  • Graph and alert on error rates or latency percentiles (p95, p99, etc.)
  • Instrument your code using open source tracing libraries

Continuous Profiler
Datadog Continuous Profiler analyzes code performance all the time and in any environment, including production, with negligible overhead. 
Quickly identify and optimize the most resource-consuming parts in your application code in order to improve MTTR, enhance user experience, and reduce cloud provider costs.

Security Monitoring
Datadog Security Monitoring provides end-to-end security visibility for dynamic cloud environments. 
Easily track your compliance posture and correlate all runtime events, application and service logs, and more. Developers, security, and operations teams can leverage detailed observability data to accelerate security investigations in a single, unified platform.

Network Monitoring 
Visualize traffic flow in cloud-native environments
Understand performance using meaningful, human-readable tags.

  • Use tags to filter traffic by source and destination
  • Group by anything — from datacenters to teams to individual containers
  • Report key metrics such as traffic volume and TCP retransmits

Synthetic Monitoring
Proactively monitor your user experience
End-to-end user experience visibility in a single platform.

  • Monitor critical user journeys captured with an easy-to-use web recorder
  • Save engineering resources with AI-powered, self-maintaining tests
  • Detect and alert on performance issues for users in various locations
  • Manage your SLAs and SLOs

Real User Monitoring
Correlate frontend performance with business impact
Prioritize business and engineering decisions with user experience metrics.

  • Visualize load times, frontend errors, and resources for every user session
  • Slice and dice data using custom attributes
  • Troubleshoot quickly with frontend, backend and business metrics in one view

Incident Management
Datadog Incident Management enables DevOps teams and SREs to more effectively manage their incident response workflows from start to finish, saving time and frustration when it matters most. 
Users can automatically detect, triage, and resolve incidents directly in the Datadog app while consulting monitoring data from across the platform.

Severless
Datadog serverless monitoring provides end-to-end visibility into the health of your serverless applications—reducing MTTD and MTTR. Serverless enables your teams to stay agile and focus their time building revenue-generating applications while reducing operational overhead. Visibility into metrics, traces, and logs for every invocation of your serverless applications allows your teams to deploy new code with confidence.

Alerts
Get alerted on critical issues
Datadog notifies you of performance problems, whether they affect a single host or a massive cluster.

  • Receive alerts on any metric, for a single host or for an entire cluster
  • Get notifications via e-mail, PagerDuty, Slack, and other channels
  • Build complex alerting logic using multiple trigger conditions
  • Mute all alerts with 1 click during upgrades and maintenance

API
Instrument your apps, write new integrations
Datadog includes full API access to bring observability to all your apps and infrastructure.
Capture events and metrics from your own applications using our client libraries

  • Tag servers or query Datadog in command-line
  • Generate and upload JSON-formatted dashboards
  • Use our Restful HTTP API for full data access