求人ID : 1131484 更新日 : 2021年04月15日
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カスタマーサービスエージェント/Multilingual CS Agent

採用企業 ピープルサート(PeopleCert)
勤務地 日本 全国各地
勤務形態 正社員
給与 経験考慮の上、応相談 ~ 300万円

募集要項

PeopleCert is a global leader in the evaluation and certification of best practices and business-critical skills used by the world's leading companies.

Customer service agents are now responsible for responding to and responding to customer technical or product inquiries by responding to inbound and outbound international calls.
PeopleCert customer support is provided by making international calls, emails, or chatting with candidates. Japanese-speaking customer service agents work from home ( remote) .

【Business scope】

  • We respond to customer inquiries in line with the performance and service standards set by PeopleCert.
  • Make sure that customer interactions are processed within the set KPI standards.
  • We will respond to all business complaints and inquiries according to procedures and guidelines.
  • Monitors, processes, and responds to all queues from inbound requests such as email, chat, and phone within set KPI criteria.
  • Work effectively in a team environment, work with other teams to get the job done, and get the best possible results.
  • PeopleCert's multinational company understands flexible and adaptable customer-centric operations and HR approaches to accommodate global operations across multiple time zones, reasonably related to roles and scope of activities. Perform assigned duties and tasks.

【merit】

  • Work from home
  • Work schedule: Monday-Friday, 09: 00-17: 00
  • Work in an international, dynamic and fun atmosphere
  • Learning experience using best practices and technology

応募必要条件

職務経験 1年以上
キャリアレベル 新卒・未経験者レベル
英語レベル ビジネス会話レベル
日本語レベル 流暢
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

[Recruitment conditions]

  • University graduation level
  • Those who have more than 1 year of experience in similar positions / functions
  • Passion for customer service
  • Excellent knowledge of English (preferably C2 level qualification, LanguageCert C2 LTE or C2 IESOL qualification is better) and Japanese (C2 level / native)
  • Excellent interpersonal relationships, oral and written communication skills
  • You can move on your own, be flexible, do a lot of work, have a sense of speed, and work in an environment where deadlines are pushed.
  • It is a plus if you have practical experience in the field of personal authentication and training / examination
  • Requires general internet technology and computer literacy such as personal computers

勤務地

  • 日本 全国各地

労働条件

勤務形態 正社員
給与 経験考慮の上、応相談 ~ 300万円
勤務時間 午前9時から午後6時の中での指定時間(調整可)
採用企業情報

ピープルサート(PeopleCert)

カスタマーサービスエージェント/Multilingual CS Agent - 1131484

会社概要

会社の種類 外資系企業

会社説明

PeopleCert is a global leader in the evaluation and certification of professional skills in partnership with multinational organizations and government agencies to develop and deliver standardized exams.

PeopleCert offers exams in 200 countries and 25 languages ​​through state-of-the-art evaluation technology to help professionals advance their careers and realize their vision.
Quality, Innovation, Passion, Integrity The core values ​​of Peoplesert.
Offices in the UK, Greece, Cyprus and Turkey all boast different cultures of diversity, but everyone fits. Our commitment is to develop and maintain a workforce that reflects the diversity of our customers and the communities in which we do business.

PeopleCert is a global leader in the assessment and certification of professional and language skills, partnering with multi-national organizations and government bodies to develop and deliver market leading exams worldwide.

PeopleCert enables professionals to reach their full potential and realise their life ambitions through learning.

What We Do
PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology, enabling professionals to reach their full potential and realise their life ambitions through certifications and learning.

To date, we have worked with 2,000 training organizations and delivered 5.5 million examinations to individuals, 50,000 companies and 800 government departments.

Vision, Mission & Core Values
Vision:
To be the Global Leader in Exam Delivery and Certifications of Persons

Mission:
To Develop and Deliver Globally, best-in-class Exam and Certification programs, that enhance the lives and careers of our candidates

Our 4Core Values ::

  • Quality
    Committed to consistently providing products & services that meet and exceed customer expectations
     
  • Innovation
    Delivering cutting-edge technology to streamline, enhance and revolutionise our customers' digital experience
     
  • Passion
    Dedicated to empowering professionals, partners and businesses to realise their ambitions and goals
     
  • Integrity
    Building relationships based on trust, reliability and quality to deliver operational and business excellence

CERTIFICATIONS
PeopleCert offers an ever-growing portfolio of highly sought-after certifications that enable professionals to boost their career and realise their life ambitions. 

  • IT Governance & Service Management
  • Project, Program & Portfolio Management
  • Business Transformation
  • Change, Risk & Benefits Management
  • DevOps
  • Software Development & Testing 
  • Cyber Security & Resilience
  • Digital Marketing
  • Business Management & Improvement
  • PeopleCert Professional Certifications
  • Computer Skills
  • Languages

Advance Your Career
PeopleCert offers qualifications that enable you to boost your career and realise your life ambitions. In this section, we discuss career paths to help you understand how qualifications lead to better career prospects.

  • IT Service Management
    There are many ways to build a career in IT service management(ITSM), deoending on your experience and expertise.
     
  • Project & Programme Management
    Project, programme and portfolio management job areas are highly sought-after in today's marketplace.PeopelCert can help you map out the path you want to follow.
     
  • Digital Marketing
    Digital marketing and selling is essential across all industries. Equip yourself with the latest knowledge, trends and insights.

Way to get certified
PeopleCert offers all modern methods of examination delivery.
If you choose to take your exam at a Training Organization near you, we will deliver your exam either on a computer, or in more traditional pencil-and-paper format, depending on What is permitted by the Test Owner.
Alternatively, you can take your exam anywhere you want via PeopleCert Online Proctoring. All you need is a PC or Mac computer and an internet connection. Works like magic.