求人ID : 1129678 更新日 : 2021年04月23日
Jpn+Eng. Local customers Global teamwork

Onsite IT Desk-side Support Engineer (Kobe, Hyogo)

勤務地 兵庫県, 神戸市兵庫区
給与 経験考慮の上、応相談

募集要項

Location: Kobe-shi, Hyogo
Start Date: ASAP
 
Our client is a leading aircraft manufacturer whose customer focus, commercial know-how,
technological leadership and manufacturing efficiency have propelled it to the forefront of the industry.
 
The company feels, acts and behave as one large family – and creates an engaging and inclusive workplace that favours well-being, fun and trust to drive team work.
 
We are looking to hire an experienced Helpdesk Engineer to work onsite at our client’s office in Kobe to provide front-line IT support to the local end-users.
 
Duties:

  • To pick up, resolve, update and close tickets in the ITSM tool ServiceNow.
  • To follow up on ticket escalation to other resolver groups and ensure resolution.
  • PC deployment using the company's standard master image.
  • PC Patch testing and validation.
  • IT field service support to local and remote users with regards to desktop, laptop, software, and IT peripheral for incidents and service requests.
  • IT field service support for endpoint facilities devices including printers, IP Phones, Video Conference systems, and projectors.
  • Provide IT technical support to users including installation, configuration, maintenance, and troubleshooting.
  • Liaise with relevant vendors on the purchase, repair, and maintenance of computers and related IT peripherals.
  • Ensure update of knowledge-base articles.
  • IT Inventory status update and management.
  • To work with the IM East Asia Roof team on System/ Solution Implementation and support on demand.
  • Ensure follow-up and status reporting on IT tickets.
  • The focal point of contact between the regional IS/IT organization and the local business operation.
  • Provide familiarization training to business users in regards to IT tools and services.
  • Participate and contribute in the Front Office Operation Meeting.
  • Contribute to constantly improving IT services, processes, and procedures.


Support Environment:

  • PC Operating System – Windows 10
  • Google Suite/ Microsoft Office 2010
  • IPT/UC – Cisco
  • WIFI – Cisco
  • VPN – Cisco
  • Collaboration - Webex
  • Email on Mobile – Airwatch
  • Identity Access Management – Microsoft Active Directory
  • ITSM Portal – ServiceNow
  • Knowledge Base - ServiceNow
  • Remote Access – SCCM
  • Desktop Management – SCCM
  • Security – Bitlocker / Mcafee / Symantec
  • Application Access Management & Support 

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル 日常会話レベル
日本語レベル 流暢
最終学歴 専門学校卒
現在のビザ 日本での就労許可が必要です

スキル・資格

The Skills Required:

  • Skilled End User Support (desktops, laptops, tablets, printers, mobile phones) on-site.
  • Strong technical knowledge for supporting Windows OS. Windows 10 knowledge preferred. 
  • Experience in installing and deploying PC hardware and software in a professional setting.
  • Ability to support Microsoft Office products and Microsoft Outlook/Exchange or O365 and Google Suite of products.
  • Japanese + English (should be able to speak to the overseas RIM/NOC team)
  • Basic understanding and technical skills to support network devices & server and servers as hands and eyes support to the central RIM / NOC teams.

 
​​Language Skills Requirement:

  • Professional level communication skills using both Japanese and English

Eligible candidates must be presently residing in Japan or have permission to work in Japan and able to return to Japan quickly.

勤務地

  • 兵庫県, 神戸市兵庫区

労働条件

給与 経験考慮の上、応相談
アウトソーシング会社情報

エイラシステム 株式会社

Onsite IT Desk-side Support Engineer (Kobe, Hyogo) - 1129678

会社説明

EIRE Systems is a leading independent provider of professional IT services to the financial, insurance and multinational sectors in Japan and throughout the Asia Pacific region. EIRE Systems has expertise across a wide spectrum of Information Technologies, with a track record for successfully completing hundreds of projects and IT services assignments since its establishment in 1996.

We provide professional IT services, both project-based and ongoing operational support, in two main areas:

  1. IT Services
  2. Project Management
     

EIRE Systems provides a wide-range of career choices for internationally-minded technology and support professionals. From the company’s small beginnings, EIRE Systems continues to increase its local, regional and global expertise. We have established offices in Tokyo, Hong Kong, Singapore and Shanghai and are reaching further as we grow our presence throughout the Asia-Pacific region.
 

「エイラシステム株式会社」は、1996年、アイルランド出身の2人により日本で設立されました。
東京・シンガポール・香港・上海を拠点に、主に外資系企業に様々なITサービスを提供。
プロジェクトと継続的なサポートの2つの領域において、ITサービスを展開しています。

1. ITサービス
 • オンサイトコンサルティング
 • オンコール & リモートサポート
 • マネージドサービス

2. プロジェクトマネージメント
 • ITインフラストラクチャープロジェクトマネジメント
 • 移転プロジェクトマネージメント
 • 戦略分析
 • 事業継続プランニング及び災害復旧

エイラシステムでは幅広いITキャリアを選択いただけます。
少人数による創立からスタートし、拡大・成長し続けています。