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定期メンテナンスのため、2021年04月14日(水)午前6時から8時の間、サイトが使用できなくなります。
求人ID : 1127206 更新日 : 2021年04月10日
"White Gloves" VIP Customer Service

Bilingual IT Desk-side Support Engineer (Finance Industry)

勤務地 東京都 23区, 千代田区
勤務形態 契約
給与 経験考慮の上、応相談

募集要項

As a member of Advisory Support (IT Desk-side Services) team, you will need to work with support teams and other IT departments within the firm on various troubleshooting and customer requests.

This role entails a challenging mix of troubleshooting & consultation to our end users whilst also planning and executing on a variety of projects and improvements along the way. 

Our "Value Add" is our customer-focused mindset; delivering a Superior Customer Service Experience is at the core of the decisions we make and solutions we provide. 

Support Area: Investment Banking, Global Capital Market, Research, Investment Management, and Firm Management divisions in Japan
 

Duties and responsibilities include:

  • Troubleshooting issues escalated from IT Helpdesk
  • Provide on-site technical support for desktop PCs – both software and hardware
  • Physically set up computers and software system installation
  • Support Market Data and in-house developed applications
  • Perform basic hardware moves and changes
  • Record and manage all incidents and requests in ticket-tracking system
  • Ensure timely resolution of issues by acquiring necessary information to best measure impact to the end users
  • Proactively inform management of trends, significant problems and expected delays
  • Provide other IT-related support as required by the business (Holiday, off-hour and BCP Support)
  • Test applications as required by the business before rollout
  • Documentation of products and processes

Support Coverage:

  • Monday to Friday, 8 working hours/day shift (including 1 hour lunch) between 08:30 to 19:00 based on shift roster determined weekly
  • Very occasional non-office hours (evening & weekend) over time work requires

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル
日本語レベル ビジネス会話レベル
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

Experience and skills:

Required:

  • English language: Advanced Level - Strong verbal, written, listening communication experience
  • Japanese language: Advanced Level - Strong verbal, written, listening communication experience
  • 2 to 5 years of IT support experience
  • Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
  • Solid understanding of Intel based PC hardware/peripherals
  • Analytical and problem-solving skills
  • Team player and the ability to collaborate
  • Ability to work independently and drive innovation
  • Ability to make decisions following approved procedures in a fast-paced environment
  • Multitask and ability to prioritize tasks
  • Project execution exposure

 
Desired:

  • Basic understanding of network and server infrastructure
  • Experience in market data application support
  • Bachelor’s degree

勤務地

  • 東京都 23区, 千代田区

労働条件

勤務形態 契約
給与 経験考慮の上、応相談
アウトソーシング会社情報

エイラシステム 株式会社

Bilingual IT Desk-side Support Engineer (Finance Industry) - 1127206

会社概要

会社の種類 大手企業 (300名を超える従業員数) - 外資系企業
外国人の割合 外国人 半数

会社説明

EIRE Systems is a leading independent provider of professional IT services to the financial, insurance and multinational sectors in Japan and throughout the Asia Pacific region. EIRE Systems has expertise across a wide spectrum of Information Technologies, with a track record for successfully completing hundreds of projects and IT services assignments since its establishment in 1996.

We provide professional IT services, both project-based and ongoing operational support, in two main areas:

  1. IT Services
  2. Project Management
     

EIRE Systems provides a wide-range of career choices for internationally-minded technology and support professionals. From the company’s small beginnings, EIRE Systems continues to increase its local, regional and global expertise. We have established offices in Tokyo, Hong Kong, Singapore and Shanghai and are reaching further as we grow our presence throughout the Asia-Pacific region.
 

「エイラシステム株式会社」は、1996年、アイルランド出身の2人により日本で設立されました。
東京・シンガポール・香港・上海を拠点に、主に外資系企業に様々なITサービスを提供。
プロジェクトと継続的なサポートの2つの領域において、ITサービスを展開しています。

1. ITサービス
 • オンサイトコンサルティング
 • オンコール & リモートサポート
 • マネージドサービス

2. プロジェクトマネージメント
 • ITインフラストラクチャープロジェクトマネジメント
 • 移転プロジェクトマネージメント
 • 戦略分析
 • 事業継続プランニング及び災害復旧

エイラシステムでは幅広いITキャリアを選択いただけます。
少人数による創立からスタートし、拡大・成長し続けています。